Key Holder - Feature Arizona

Job Description

Job Description

Location: Arizona
Reports to: Store Manager

Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information. Associates use multiple means to communicate and build relationships with the customers. They are also responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successful operate our point-of-sale (POS) register system and operate our email system. Our keyholders have additional responsibilities that include opening and closing procedures and assisting the Store Manager as needed.

Responsibilities:

• Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
  Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity
• Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
• Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact
• Maintain the housekeeping and visual standards of the store
• Have computer skills to operate the POS register and email systems
• Safeguard the store's inventory by adherence to the company's loss prevention program Follow all store operational policies and procedures
• Client Book Management and Clienteling
• Assists in the opening and closing of the store. .

Requirements:

• 3+ years of selling and customer service experience
• Experience with opening and closing procedures
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing and engaging personality.
• Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Ability to demonstrate strong verbal and written communication skills allowing for effective communication with customers and staff
• Must possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
• Experience with staffing, planning, and people management