Clinical Operations Manager

Job Description

Job Description

Are you a passionate, experienced nurse leader who thrives in both the clinical and operational world? We're looking for a Clinical Operations Manager to lead our Hospice and Skilled Home Health programs, someone who brings heart to end-of-life care and rigor to daily operations.

This is a dual-program leadership role where your impact will be felt by patients, families, and a clinical team that looks to you for guidance, mentorship, and clinical excellence.

What You'll Do

Lead Clinical Operations

• Oversee day-to-day clinical operations for both hospice and skilled home health programs
• Provide hands-on guidance and support to nursing, therapy, aide, and social work staff
• Monitor staffing, caseloads, and scheduling to ensure continuity and quality of care
• Collaborate with the Administrator/Executive Director on strategic goals

Drive Quality & Compliance

• Ensure compliance with CMS Conditions of Participation (CoPs) for both service lines
• Lead survey readiness, internal audits, and corrective action plans
• Audit clinical documentation - including OASIS assessments and hospice plan of care updates - for accuracy and regulatory compliance
• Monitor quality metrics and drive performance improvement initiatives

Manage Intake, Admissions & Start of Care

• Oversee clinical aspects of intake and admissions for hospice and home health referrals
• Review referrals for medical necessity, eligibility, and payer requirements (Medicare, Medicaid, managed care)
• Ensure timely, compliant Start of Care visits and smooth patient transitions

Hospice Program Oversight

• Lead interdisciplinary team (IDT) meetings and comprehensive care planning
• Support symptom management, goals-of-care conversations, and end-of-life care delivery
• Oversee bereavement and volunteer coordination programs

Home Health Program Oversight

• Oversee OASIS completion, accuracy, and submission timelines
• Monitor visit utilization, episode management, and value-based care outcomes
• Ensure therapy and nursing plans of care are individualized and outcome-driven

Develop & Inspire Your Team

• Recruit, onboard, mentor, and evaluate clinical staff across both programs
• Oversee competency assessments, orientation, and ongoing clinical education
• Foster a culture of accountability, teamwork, and continuous improvement

What You Bring

Required:

• Current, unrestricted Registered Nurse (RN) license in the state of practice
• 3–5+ years of clinical experience in skilled home health and/or hospice
• Demonstrated leadership or supervisory experience in a clinical setting
• Strong knowledge of CMS CoPs, Medicare/Medicaid regulations , and clinical documentation standards
• Proficiency with Electronic Medical Records (EMR) systems
• Excellent communication, organizational, and problem-solving skills

Preferred:

• BSN required; Master's degree a plus
• Experience with OASIS documentation , QAPI programs, or regulatory survey preparation
• CHPN (Certified Hospice and Palliative Nurse) or CRRN certification
• Experience managing dual or multi-program clinical operations

Work Environment

This is a hybrid field and office role. You'll work in patient homes, care facilities, and agency offices - and will travel locally as needed. Standard clinical protective equipment is provided.

Ready to Lead with Purpose?

If you're a clinical leader who wants to combine operational excellence with compassionate, patient-centered care - we'd love to hear from you.

Apply today and join a team committed to delivering exceptional hospice and home health services.