Program Specialist

Job Description

Job Description

Summary:

Homeless ID Project is the only full-time provider of identification replacement services to homeless and at-risk individuals in Arizona. Please review our website before applying.

The Program Specialist works directly with clients to navigate the process of establishing or regaining identification documents including state ID, birth certificate and other documents. These documents, needed for gaining employment, housing, school enrollment, and other benefits and basic services, empower clients to end or prevent homelessness.

Responsibilities include:

· Work directly with clients to assess the need for documents required to obtain employment, housing and access to services in order to meet the goal of ending homelessness

· Gather data needed to make efficient and effective application for needed documents

· Accurately enter data into Homeless Management Information System (HMIS).

· Document all transactions accurately and efficiently following established procedures

· Accurately manage incoming and outgoing identification documents

· Process mail, email and telephone inquiries

· Support social media efforts through active listening and gaining trust to share clients’ experience

· Represent the Homeless ID Project in the community at events and meetings

· Maintain and develop a positive working relationship with community service providers

The above includes the principal functions of the position but is not all-inclusive. Other duties may be assigned by Program Manager.

Required:

· Reliability and integrity are key success factors in this position

· Demonstrated ability to work with others and become a part of the team

· Strong problem solving and communication skills

· Ability to learn and work within established process and procedures

· Capacity to manage stressful situations to achieve a favorable outcome

· Process-focused work style is needed

· Willing and able to listen and ask questions

· Ability to manage workflow, deal with change and seek innovative solutions.

· Appetite for continual learning

· Notary or ability to become obtain notary within 30 days

· Comfortable with technology including Microsoft Office

Preferred:

· Experience with homelessness

· QuickBooks experience

· Bilingual (English/Spanish)