Resident Experience Specialist
- Serve as a primary point of contact for residents and prospects
- Deliver elevated, hospitality-focused service
- Build authentic relationships that drive loyalty and renewals
- Design resident touchpoints that enhance engagement and satisfaction
- Gather feedback and implement improvements to elevate the living experience
- Plan and execute creative resident events
- Create opportunities for neighbors to connect (including pet-focused events)
- Organize lifestyle programming such as yoga, fitness classes, and social gatherings
- Foster organic interaction within shared spaces
- Cultivate a strong sense of belonging across the community
- Develop and grow our “Perks Partners” local business program
- Build relationships with local employers and organizations
- Attend networking events, chamber meetings, and job fairs
- Identify corporate housing and preferred employer opportunities
- Represent the brand throughout the Goodyear market
- Deliver personalized, consultative apartment tours
- Guide prospects through the application and move-in process
- Support occupancy goals (95%+ collected occupancy target)
- Drive retention efforts (65%+ renewal goal)
- Maintain accurate leasing activity in CRM systems (Entrata preferred)
- Monitor competitive market trends and positioning
- Conduct property and service-level surveys
- Participate in marketing events and open houses
- Showcase community culture through social media
- Partner with maintenance and management teams during lease-up and stabilization
- Assist with unit readiness and quality control walks
- Support work order follow-up and resident communications
- Ensure compliance with Fair Housing and company policies
- 1–3 years of experience in leasing, hospitality, sales, community engagement, or customer service (multifamily or BTR preferred)
- Lease-up experience strongly preferred
- Bachelor’s degree preferred
- Strong communication and networking skills
- Sales-minded with a service-first approach
- Experience with social media marketing
- Highly organized with strong follow-up skills
- Ability to work weekends and flexible schedules as needed
- Familiarity with property management software (Entrata preferred)
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