Community Down Payment Assistance Specialist

Overview:

COMMUNITY DOWN PAYMENT ASSISTANCE SPECIALIST

WHAT IS THE OPPORTUNITY?

The Community Down Payment Assistance Specialist will work closely with borrowers, mortgage bankers, and operations staff to secure down payment assistance from various local, state, and federal programs. This role is responsible for assessing borrower and community second providers for eligibility and guiding borrowers through the application process.

WHAT WILL YOU DO?

• Review application packages for community second providers and compile required documentation
• Partner with internal stakeholders such as credit, legal, risk, and compliance to review potential community second providers for approval
• Partner closely with the sales and operations team to obtain required documentation for down payment assistance approval
• Partner closely with various down payment assistance agencies/community second providers to provide documentation needed to secure funds for borrowers
• Act as a single point of contact for various down payment assistance agencies
• Responsible for the annual re-certification process for all down payment assistance providers
• Proactively identify down payment assistance providers in the markets that we serve and make recommendations to senior management whether to pursue or not
• Serve as an intermediary between borrowers, the bank, and assistance programs to facilitate communication and streamline the process
• Maintain up-to-date knowledge of local, state, and federal down payment assistance programs
• Maintain accurate records of client interactions, program applications, and outcomes. Prepare reports on program effectiveness and client success stories
• Other duties as/or assigned by management

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• H.S. Diploma
• 3+ years experience working directly with down payment assistance agencies (local/state/federal)
• 3+ years of mortgage operations experience

Additional Qualifications

• Excellent working knowledge of DPA programs such as LIPA/MIPA
• Excellent working knowledge of the mortgage origination process
• Ability to maintain high levels of performance, especially in stressful situations
• Strong knowledge of federal/state regulatory policies and procedures
• Excellent written and verbal skills
• Excellent organizational skills
• Ability to effectively communication with internal and external parties and articulate information
• Strong PC skills, including Microsoft Office and Loan Origination systems

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.