Quality Compliance Manager

🌎 Change the world. Get paid for it .

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

💡 About US

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

💼 What is the job?

Acumen Fiscal Agent is seeking a Quality Compliance Manager to join our dedicated team. In this role, you will be responsible for overseeing the organization's compliance with quality standards and regulations, ensuring that all processes and services meet or exceed established benchmarks. You will develop, implement, and monitor quality assurance programs, perform regular audits, and provide guidance to staff on compliance matters. The ideal candidate will possess strong analytical skills, a solid understanding of regulatory requirements, and exceptional leadership abilities. This is a vital role in ensuring that Acumen remains a trusted provider of fiscal agent services, and you will play a key role in fostering a culture of quality and compliance across the organization.

Responsibilities

• Develop and implement quality assurance policies and procedures.
• Conduct regular audits and assessments to ensure compliance with regulatory standards.
• Monitor and analyze quality performance metrics and provide recommendations for improvement.
• Provide training and support to staff on compliance requirements and quality assurance practices.
• Prepare reports for management detailing compliance status and improvement initiatives.
• Collaborate with other departments to address compliance issues and enhance service delivery.
• Stay current with industry regulations and best practices related to quality compliance.

Requirements

• Bachelor’s degree in Public Policy or other related field or equivalent years of experience
• 3 years’ experience with Medicaid, State and Federal funding regulations
• Knowledge and experience conducting Medicaid audits, review of legal documents, and regulation analysis
• Skilled in the use of process improvement tools and methodologies
• Skilled in managing multi-faceted projects across multidisciplinary teams in organized and cost effective manners, using Project management techniques, tools and the model for improvement framework
• Knowledge of statistics, data collection, analysis, and data presentation
• Excellent interpersonal communication and problem-solving skills
• Knowledge of federal and state laws and regulations, and accreditation standards
• Proven success interacting with customers, peers, senior management and other functional areas to assure the best quality systems are in place and being adhered

Benefits

♥️What's in It for You?

• 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together .