Tech Support - Help Desk III

Overview

Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you!

ABOUT UA/UNIFORM ADVANTAGE BRANDS

At UA Brands, we’re changing the way healthcare and culinary professionals dress. For over 40 years, we’ve created stylish, high-performance uniforms designed to empower those on the front lines. Our apparel breaks the mold—combining brilliant design with real-world function. Join a team that values creativity, impact, and community, and help us redefine uniforms that don’t conform.

ABOUT THE ROLE

The Tech Support-Help Desk III role is a senior-level role in our distribution center. This position provides both desk-side and remote support on multiple applications, globally, as needed. They will serve as an SME for warehouse management systems by learning and understanding all the inner workings of the technology. This role requires an on-call rotation one week (and weekend) per month.

WHAT YOU’LL DO

• Work with IT Infrastructure, Dev, and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and after-hours maintenance ofthe server and network infrastructure.
• Serve as Tier1 & 2 support for light Infrastructure issues and systems, and in-depth participation with large-scale company initiatives and network maintenance.
• Install/maintain physical infrastructure such as data cabling, networks, and switches.
• Manage Users, Email, and Security access to resources.
• Coordinate with vendors to schedule and carry out 3rd party work.
• Remotely support corporate, retail, and distribution center facilities.
• Install/Maintain endpoint hardware, software, and peripherals, including hardware used in a warehouse environment.
• Handle multiple issues simultaneously and independently. Ability to accurately prioritize tasks based on urgency and impact on operations.
• Ability to diagnose, track, and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
• After-hours/on-call emergency support and problem resolution/management.
• Daily participation in project-based work/long-term strategic implementations.
• Scheduled maintenance of existing hardware, software, printers, wiring, and server environments.
• Perform Basic, Ad hoc SQL queries and script execution (C++, PowerShell, VB, etc.)
• Image and deploy new PCs & Laptops, printers, mobile RF devices (Android)
• Mentor and train lower-level technicians. 

WHAT YOU’LL BRING

• Extremely organized with the ability to create and maintain documentation, asset lists, checklists, and other process-based guides.
• Ability to work independently and make quick decisions on the fly with high accuracy
• A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role. This includes familiarity with Windows/MAC OS, handheld RF scanning devices, and thin clients.
• Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers.
• Familiarity with help desk software such as WorkFront, Jira, and ServiceDesk+ for tracking and managing support requests.
• Knowledge of MS applications (Office365, SharePoint, etc.).
• Knowledge of Windows domain/Active Directory.
• Knowledge of network hardware (switches, routers, etc.).
• Knowledge of DNS, DHCP, etc.
• Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).
• Knowledge of IP Networks/subnetting/VLANs.
• Knowledge of system deployment utilities (imaging).
• Knowledge of low-voltage cabling.
• General support knowledge of warehouse/supply chain environments. 

WHERE YOU’LL WORK

ONSITE – Distribution Center

Our team thrives in a fast-paced environment, working together to keep things moving smoothly. Here, you'll find a diverse group of colleagues who bring their unique perspectives and skills to the table, creating a rich and collaborative culture. If you’re ready to dive into a role with meaningful contributions and where working on interesting technologies is part of the daily routine, you’ve picked the right company!

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the MARTA line.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical and Pharmacy Coverage

• Dental and Vision Coverage

• Life/AD&D Insurance
• Employee Assistance Program – self-care and support for life’s everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Regular Social Activities and Events – Mandatory Fun
• See moreof the benefits we offer

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will provide reasonable

accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We are a Drug-Free Workplace.