Customer Service Assistant
Position Overview
The Customer Service Assistant supports daily client and customer interactions by providing information, resolving basic inquiries, and ensuring a positive in-person experience. This is an entry-level position with training provided.
Key Responsibilities
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Greet customers and respond to inquiries in a professional manner.
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Provide accurate information about services and programs.
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Assist with processing transactions and documentation when needed.
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Maintain organized customer records and service logs.
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Escalate complex concerns to supervisors as appropriate.
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Support general administrative and operational tasks.
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Maintain a clean and organized workspace.
Qualifications
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High school diploma or equivalent required.
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Strong verbal communication skills.
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Customer-focused attitude and professional appearance.
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Ability to multitask in a fast-paced environment.
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Previous customer service experience is a plus but not required.
Benefits Include:
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Paid training
- Advancement opportunities within client services or operations
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