Applications & Technical Service Engineer

Candidate must reside in the eastern portion of the United States

AGC Multi Material America, Inc. (AMMA) is a wholly owned subsidiary of AGC Inc., a $14 billion multinational corporation and one of the world’s largest manufacturers of glass, electronics, chemicals, and ceramic products.

AMMA is a globally advanced materials company which develops and manufactures super high-end CCL (Copper Clad Laminate) for the next-generation high-speed communication business field. AMMA provides high value-added products of dielectric substrates for high frequency electronics such as 5G, Automotive Radar, High Speed Telecom, and Aerospace & Avionics Radar/Communication industries.

Employment with AGC Multi Material America is conditional on a satisfactory background and drug screen.

POSITION SUMMARY

The Applications & Technical Service Engineer serves as a key technical liaison between AGC Multi Material America, Inc. (AMMA) and its customers. This role supports all technical aspects of AMMA’s advanced laminate materials and services, ensuring customer satisfaction, product performance, and continuous improvement. The engineer provides expert guidance on material selection, PCB fabrication processes, and troubleshooting, while collaborating closely with Manufacturing, Quality, R&D, and Sales teams.

ESSENTIAL FUNCTIONS
Customer Technical Support

• Provide frontline technical support on laminate selection, processing, and best practices.
• Troubleshoot PCB fabrication issues involving AMMA materials (e.g., drilling, plating, etching, lamination).
• Assist with root cause analysis and implementation of corrective and preventive actions (CAPA) for customer complaints.

Customer Engagement & Customer Visits

• Visit customer facilities to understand application requirements, resolve technical challenges, and conduct process audits.
• Serve as the primary technical contact for fabricator accounts and complex customer projects.

Documentation & Reporting

• Maintain detailed customer engagement reports and follow-up actions.
• Create and update technical documentation, including process guidelines and best practice recommendations.

Cross-Functional Collaboration

• Work closely with Quality, Production, R&D, and Sales to ensure alignment on technical issues and customer needs.
• Provide structured feedback from the field to R&D and Product Engineering to support continuous improvement.

Training & Knowledge Transfer

• Deliver technical training to customers, Sales, and Operations teams on AMMA product performance and PCB fabrication.
• Stay current with PCB industry standards (IPC, UL, etc.) and emerging technologies.

Quality & Compliance

• Support internal and external audits by preparing documentation and participating in audit discussions.

Field Support & Travel

• Travel to customer and partner sites to provide in-person technical support, audits, and troubleshooting.
• Offer remote support via virtual collaboration tools when needed.

QUALIFICATIONS

• Bachelor’s degree in engineering, or related technical field (or equivalent work experience).

• Minimum 5 years of technical experience in laminates or printed circuit board (PCB) manufacturing.
• Knowledge of PCB manufacturing processes
• Proven ability to diagnose and resolve technical problems in a fast-paced, customer-focused environment.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple priorities, and travel as required (domestic and international).

EQUAL EMPLOYMENT OPPORTUNITY
AGC Multi Material America, Inc. is an Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer.