General Manager
- Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development.
- Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc).
- Embodies a customer first attitude, embedding best practices and training to provide legendary customer service.
- Cultivates a focused and positive, cohesive environment, flexing to ever changing customer and business needs.
- Owns successful implementation of company programs, develops action plans, and coaching the store team to meet operational and organizational objectives.
- Acts as player/coach demonstrating best practices & behaviors that motivate employees to perform at their highest levels.
- Constantly reviews store environment and key business indicators to identify risks and opportunities for improvement, escalates feedback to senior leadership.
- Maintain strong relationships with customers, vendors, and the community through outreach.
- Data driven leadership; utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
- Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations.
- Leads merchandising & marketing strategies within the store.
- Bachelors degree preferred
- 5+ years experience in a QSR environment preferred
- At least 3+ years experience in Retail/QSR store management
- Proven track record of achieving sales and profitability goals.
- Strong leadership, organizational, delegation, and communication skills.
- Track record of managing and motivating a team of hourly employees.
- Knowledge of inventory management and merchandising strategies preferred.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and decision-making skills.
- Proficiency with Microsoft Office, Google Suite, and POS systems.
- Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)
- While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work
- Ability to hear and communicate through a headset
- Ability to lift up to 50 lbs is required
- Light to moderate travel is required
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.
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