Strategic Account Manager
- Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship
- Be obsessed with building and maintaining deep relationships with each of your clients in order to ‘get them to green’.
- Meet with clients, in-person and/or over video regularly to maintain the business relationship and formally through Strategic Business Reviews and contract renewal
- Upsell and/or cross-sell Openforce and selected partners’ business solutions and products; meet or exceed annual sales quota
- Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system
- Ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum use of the system to meet client business needs; look past the client’s initial requests for additional solutions
- Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client
- Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team
- Supports internal User Acceptance Testing (UAT) Efforts
- Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client
- Communication: Effectively communicate using varying methods, i.e. video calls, in-person, written, presentation, etc. Ability to effectively influence key stakeholders at all levels of an organization, strong executive presence, and to provide a firm yet empathic message as needed. Effectively manage meetings and ensure messages are clear, concise, and customer focused.
- Sales: Continuous education on effective sales techniques with a focus on the MEDDICC sales method, the ability to identify the needs of the client and provide solutions that produce revenue
- Customer Service: Using white-glove customer service, emotional intelligence, and interpersonal skills, approach each client (internal or external) or situation with a positive and solutions-driven demeanor. The ability to make and maintain relationships both internally and externally.
- Drive: Use internal drive to work proficiently within internal and external working teams and independently from a remote location. The ability to seek answers and continue working through difficult tasks while maintaining communication and deadlines. Remain organized, focused, and results-driven. Remain accountable to your performance and clients at all times.
- Bachelor's degree or equivalent relevant experience
- Prior experience and knowledge with supporting SaaS clients as well as working with Software Product Management and Engineering teams
- Comfortable using collaboration and CRM tools such as Atlassian (Confluence & Jira), Hub Spot, Monday.com, and other such programs
- Proficient in MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, Teams)
- Knowledge of file management, transcription, and other administrative procedures
- Continued training and career development
- Eligible for participation is the Presidents Cup award (Sales award)
- Full Benefits Package including medical, dental, vision, and 401k match
- Vacation, Sick, and Holiday Pay
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