Customer Service Agent

Customer Service Agent at Afni summary:

The Customer Service Agent position involves handling inbound wireless account calls, providing assistance, troubleshooting, and processing orders with empathy and efficiency. The role offers a supportive environment with training, career growth opportunities, and benefits including paid time off and health coverage. Candidates should have at least six months of customer service experience, a high school diploma or GED, and legal authorization to work in the U.S.

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

• What are the qualifications to be a Customer Service Representative at Afni?

  • Six months of customer service experience
  • Must be 18 years of age
  • Must have GED or High School Diploma
  • Must be legally permitted to work in the United States

Keywords:

customer service, wireless support, inbound calls, account management, order processing, troubleshooting, call center, career growth, paid training, benefits