Assistant Store Manager

Assistant Store Manager of Experiences

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

We're looking for an Assistant Store Manager of Experiences to join our team in our Glendale, AZ House of Sport store in Westgate!

Job Duties & Responsibilities

• Oversees all specialized Experiences of the business including: The Rock Wall, The Cage, The Field/Ice Rink, Golf Bays/Services, Equipment Service, and In- Store activations (where applicable).
• Increase revenue, traffic, athlete conversion through strategic programming including but not limited to in-store events, utilization of batting cages, golf bays, outdoor field and rock wall, couponing/shop nights.
• Event planning, event space capabilities; provide information on event space configurations and recommend the most effective set up for the event type and size based on event space & availability.
• Oversees staffing coverage, internal and external communication, event day-of execution (setup to tear down), and ensures all appropriate event waiver needs are 100% compliant.
• Drives innovation by leveraging our specialized experiences to create and uncover new opportunities for continued engagement and enhanced value.

• Ensures assigned departments meet all merchandising standards including merchandise exposure, visual, pricing, and signage, while monitoring stockrooms to make sure products can be merchandised.
• Provides feedback to the Executive Director, recommending products relevant to local athletes and inventory levels.
• Maintaining a high standard of KPIs including the utilization of experiences, brand awareness, merchandise attachment, sales, budgets, replenishment, audits, and staff efficiency on a regular basis.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities.
• Integrate Service, Selling, and Experiences practices that drive merchandise attachment, utilization, and overall athlete satisfaction.

• Plans, organizes, and controls for 90 days out to create a hassle-free shopping experience by identifying opportunities in the store and focusing on the strong connection between athlete satisfaction and teammates engagement through leveraging insights.
• Holds teammates accountable and ensures compliance for meeting established operational guidelines, brand standards, customer service expectations and company policies including cash handling procedures, safety requirements and conducting LP audits as required.
• Integrates and promotes additional services within House of Sport: glove steaming, racket stringing, skate sharpening, etc.

• Supports managing community relationships in conjunction with the Executive Director/ CPD and Local Marketing Specialist.
• Partners and supports in good faith effort Sports Matter.
• Liaison to HOS Marketing, Grand Openings and other events.

• Prioritizes training, coaching, and development by infusing learning into day-to-day leading building development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.
• Directly manages teams in assigned departments including ensuring athlete satisfaction and awareness of in-store programming while having a dotted line of responsibility for managing teammates in other areas of the store when serving as Head Coach.
• Partners with the Executive Director or Common Purpose Director on long-range management of the store workforce. Oversees payroll to meet budget which includes effectively scheduling teammates based on athlete traffic and analyzing sales.
• Fosters an inclusive, people-first store environment where teammates and athletes feel safe, welcomed, and empowered to bring their best selves to work by promoting transparent communication and cultivating a high-energy, engaging environment.
• Hire and build strong teams by partnering with the Executive Director or Common Purpose Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflects the communities that it serves.
• Drives programming, revenue, and experience utilization by prioritizing the integration between the specialized experiences and business to make HOS a one-stop-shop that wholistically serves our athletes.

Qualifications

• High School Diploma or Equivalent
• Bachelor's Degree Preferred
• 1 - 3 Years of experience including 1-3 years of retail management experience

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!