Flex Program Manager, Amazon Flex
- Own the business UTR input/output metrics and driver experience for your area
- Collaborate with stakeholders to build action plans to improve Flex performance and act as a point of escalation for issues, questions, and concerns
- Identify, develop, and implement processes and mechanisms to improve Flex program performance, including working cross-functionally with internal teams to support the continuous improvement of tools and processes
- Build, own, and drive the end to end roadmap for improvement programs in area of ownership.
- Exercise excellent business judgement while deep diving input metrics to proactively identify, action, and advise, to improve delivery partner experience, and meet goals
- Innovate and simplify processes across businesses while maintaining the highest quality standards for our customers
- Identify operational excellence and cost-reduction improvement opportunities and lead related work-streams for DP UTR experience. This includes building and owning a roadmap, managing cross functional partners, and driving peer teams to work with speed to anticipate and clear blockers
- Work on long-term initiatives focused on driving business agnostic or assigned business area improvements to the in-station Flex App experience to drive efficiency in DP pick up processes
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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