Escrow Support Supervisor

Escrow Support Supervisor

Location Phoenix, AZ | Onsite

COMPENSATION & SCHEDULE

•$22.50hr

• Full-time, Monday–Friday; extended hours required during month-end and high-volume periods

• W2 employment

ROLE IMPACT

The Escrow Support Supervisor leads a centralized, high-volume production team that supports the initiation and closing of residential escrow transactions. Reporting to the Escrow Support Manager, this role ensures operational excellence, compliance, and timely delivery in a fast-paced, deadline-driven environment. The position is key in relieving branch teams of clerical workload, improving turnaround times, and ensuring superior customer experience.

KEY RESPONSIBILITIES

• Supervise and coordinate daily escrow production workflow for a centralized support team.

• Manage productivity, quality, turnaround times, and service level agreements (SLAs).

• Review documentation for accuracy, completeness, and compliance; resolve escalations.

• Monitor workloads, allocate resources, and authorize overtime as needed to meet deadlines.

• Communicate process updates, performance standards, and quality goals to branch and support teams.

• Prepare and present operational and performance reports to management.

• Recruit, train, and develop team members while promoting a culture of accountability and continuous improvement.

• Lead process improvement and system change initiatives.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required.

• 3–5 years of experience in escrow processing, loan closings, or related financial operations.

• Minimum 2 years in a lead or supervisory role within a production or processing environment.

• Proven experience managing large workloads and tight deadlines.

• Strong working knowledge of escrow procedures, documentation, and compliance standards.

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook)

• Escrow and title processing software

• Document management and workflow tracking tools

• Internal communication and reporting platforms

PREFERRED SKILLS

• Experience with P&L statements and cost management awareness.

• Ability to manage competing priorities with resilience and integrity.

• Strong communication, coaching, and problem-solving abilities.

LEGAL NOTICE

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