Data Center Technician

Job Description

Job Description

The Data Center Technician I is an entry-level technical role responsible for supporting the physical infrastructure of the data center. This position focuses on hardware installation, cabling, basic troubleshooting, and providing smart-hands support for customers and internal teams.

Technicians work closely with the NOC and engineering teams to ensure reliable operation of mission-critical infrastructure while maintaining accurate documentation and adhering to data center best practices.

This position serves as the entry point into the data center operations team and provides a pathway for advancement into NOC Technician and Engineering roles.

Core Responsibilities:

Hardware Deployment

• Install server rails and mount servers in racks
• Rack switches, PDUs, and other infrastructure equipment
• Install and dress fiber and copper cabling
• Perform equipment labeling and asset tagging
• Follow rack elevation diagrams and deployment documentation
• Perform cable management and rack organization

Data Center Operations

• Performs Moves, Adds, and Changes (MACs)
• Install networking gear and supporting infrastructure
• Perform initial hardware provisioning and firmware updates
• Conduct basic power-on checks and hardware verification
• Maintain accurate inventory and asset records

Troubleshooting & Support

• Perform break/fix troubleshooting on server and networking hardware
• Provide smart-hands support for customers and internal teams
• Assist with hardware diagnostics and basic troubleshooting
• Escalate complex issues to NOC Technicians or Engineers
• Document work completed through ticketing systems

Customer & Vendor Support

• Assist customers and vendors working within the data center
• Maintain professional communication with internal teams and customers
• Ensure compliance with data center operational and safety procedures

Required Qualifications

• Basic knowledge of computer hardware or server components
• Familiarity with structured cabling (fiber and copper)
• Ability to follow diagrams, rack elevations, and written procedures
• Strong attention to detail and organizational skills
• bility to lift up to 50 lbs and work in rack environments
• Ability to work scheduled shifts including nights, weekends, or holidays if required

Preferred Qualifications

• Experience working in a data center or IT hardware environment
• Familiarity with Linux or Windows systems
• Basic networking knowledge (IP addressing, switches, cables)
• Experience using remote management tools such as IPMI, iDRAC, or KVM
• Experience working with ticketing systems

Physical Requirements

• Ability to lift and move equipment up to 50 lbs
• Work from ladders or within rack environments
• Stand, bend, kneel, and work on raised floors for extended periods

Company Description

PhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises

Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.

Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.

Company Description

PhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises\r\n\r\nPhoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options. \r\n\r\nThrough a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.