Transportation Specialist

Join the dynamic Disruption Management team to play a vital role in resolving driver and carrier issues related to freight movements across North America. This position offers the opportunity to make a significant impact by ensuring timely delivery of shipments while collaborating with transportation partners. Responsibilities + Provide outstanding carrier and driver experience by researching and problem-solving in a contact center environment. + Adhere to schedules, including start/stop times and breaks/lunches, while working in a fast-paced environment. + Detect potential system failures regarding pickup, transport, or delivery of customer loads. + Make outbound calls to understand and resolve potential or current failures identified in Amazon systems. + Support workload surges and weather-related operations, including working overtime during high-volume peaks. + Utilize internal systems to gather data from multiple sources for reporting on a daily, weekly, monthly, and quarterly basis. + Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions and communicate insights effectively. + Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability. Essential Skills + Call center experience and making 50-60 calls per day. + Ability to work in an unscripted environment and solve problems independently. + Strong computer skills and tech-savvy, including proficiency in Microsoft Office. + Capability to navigate multiple systems and tools to find solutions. + Experience in performance-driven roles with a focus on metrics. + Self-sufficiency and adaptability to changing rules and processes. Additional Skills & Qualifications + 1+ year of call center experience. + Experience in collections, insurance, claims, investigations. + Experience in logistics/transportation industry. + Agility and openness to change in a fast-paced work environment. Work Environment This role is 100% onsite/in-office, operating Monday through Friday with an additional overtime day on Saturday or Sunday. Working hours are from 8:30 am to 5:00 pm MST. Training consists of one week of classroom instruction followed by a week of mentor training. Job Type & Location This is a Contract position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Nov 20, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.