Manager, Premium Experience
- Create a best-in-class premium experience across all touchpoints, focusing on clubs, suites, and group spaces.
- Lead a group of part-time team members and assist them with delivering exceptional service at all arena events (basketball games, shows, and concerts).
- Serve as Premium Manager on duty and coordinate with the Guest Services Managers to provide adequate leadership coverage for the entire team.
- Serve as primary contact for the newest venue experience, the award-winning restaurant the RaRa Room.
- Other duties as assigned.
- 3+ years of experience in a high-end hospitality or premium role.
- 2+ years of experience managing a team and developing direct reports.
- A demonstrated passion for delivering exceptional guest service and building relationships.
- Experience working events (arena, stadium, theme parks) is preferred.
- High school diploma or GED
- Bachelor’s degree in hospitality, management, or related field, or equivalent work experience.
- Ability to transit throughout the arena for long periods of time.
- S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and in-person.
- Ability to Read, Write & Speak in English
- Wide range of full-time benefit options including
- Medical, Dental and Vision coverages
- Life and Disability options
- Vacation, sick and holiday leave programs
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit our Culture page to learn more about our culture and work environment
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