Benefactor Service Assistant Director

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The benefactor service assistant director is an important front line service representative and relationship manager within the Department of Development on our Annual and Midlevel Giving team. The assistant director (AD) serves as a critical first point of contact for prospects and benefactors who make in-person inquiries of Development or engage through direct mail, digital philanthropy, phone calls and/or written correspondence. The AD will serve as an "on-call" resource during business hours responding to the full scope of inquiries, including face-to-face meetings with individuals. During interactions, the AD will strengthen relationships with Mayo Clinic supporters, qualify and assess major gift potential, and triage prospects to Prospect Management to maximize philanthropy. The associate will partner with fundraisers by meeting and supporting benefactors when the primary assigned relationship manager is unavailable.

Additional responsibilities include face-to-face, telephone, email and written interaction with prospects and benefactors to express gratitude and provide stewardship. The assistant director will be fully integrated into the Department of Development team to best respond to business needs. They will be most closely aligned to Prospect Management, Office of Gift Planning, Stewardship and Recognition, Gift Processing, and a regional fundraising team. The role requires significant focus on responding to benefactor inquiries and directing these inquiries appropriately to meet the needs of each benefactor. The associate is expected to call and personally meet with benefactors, the latter occurring on campus.

The AD needs to possess a high level of proficiency and knowledge of strategic funding priorities in order to align benefactor interest with Mayo Clinic strategic priorities, as well as the ability to translate scientific knowledge for a lay audience. The associate needs to possess a high level of comfort calling prospects and benefactors. Development professionals at Mayo Clinic are required to adhere to the “Donor Bill of Rights” and ethical standards set forth for the department and the institution.

The successful candidate will work in-office, on-campus approximately 70% of the time, and remotely from home 30% of the time. Business needs require employee to live within driving distance of the Mayo Clinic Scottsdale Arizona campus.

Qualifications

Requires a bachelor's degree and a minimum of three years' experience to include one or more of the following: annual fund, special events, stewardship or cultivation of benefactors and/or customers/clients, marketing, and communications. Incumbent must be a self-motivated, self-directed and highly organized individual who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. The assistant director must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Belief in the mission and strong ethical conduct are essential. Requires excellent oral and written communications skills, a broad-based knowledge of fundraising and the ability to work in a complex environment with multi-dimensional points of view. Must be comfortable with ambiguity, possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. The ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality is essential. Must be proficient in the use of information technology and management of database systems. Some travel is required, primarily within driving distance. A valid driver’s license is required.

Exemption Status

Exempt

Compensation Detail

$74,859 - $104,811 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Mon-Fri, Normal Business Hours This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Weekend Schedule

Occasional evening and weekend responsibilities in response to benefactor activities.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Julie Melton