Customer Service Representative

Description Responsibilities: - Address customer inquiries professionally across multiple channels, including phone, email, and fax. - Process payments, manage billing concerns, and resolve collection-related issues in a timely manner. - Conduct research and analysis to resolve customer complaints and provide accurate solutions. - Collaborate with internal teams to manage contracts, pricing, and corporate account details. - Monitor inventory records and ensure replenishment processes are executed efficiently. - Utilize ERP solutions to streamline procedures and maintain accurate data. - Support HealthCare.gov-related inquiries and provide detailed explanations as needed. - Handle customer service tasks related to shelf life and replenishment processes. - Maintain up-to-date documentation on customer interactions and service procedures. - Assist with customer account updates, including contract finance and pricing adjustments. Requirements - Proven experience in customer service, demonstrating excellent communication and interpersonal skills. - Familiarity with payment processing, billing, and collection procedures. - Strong analytical skills for researching and resolving complaints. - Knowledge of ERP solutions and corporate account management. - Ability to manage inventory records and replenishment processes effectively. - Experience with HealthCare.gov inquiries and related procedures. - Proficiency in handling contracts, customer pricing, and finance-related tasks. - Competence in using email correspondence and fax for clear and effective communication. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .