Amusement (Arcade) Supervisor

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. The Amusement Supervisor is also responsible for excellent customer service, assisting department employees in problem-solving, and implementing all company policies and procedures.

Please note you must have a high school diploma or GED to apply.
Open availability, especially nights and weekends, is preferred.
Every member of the management team will handle and serve alcohol, you must be at least 21 years or older.

Essential Duties:

• Under the direction of Amusement Manager and/or General Manager, achieve departmental sales goals through the efficient execution of Company policies.
• Be on the floor to provide personal sales support and trouble shoot amusement department at least 90% of time. (100% on busy times of weekends).
• Control payout ratios of crane operations by remaining highly attentive to payout numbers as well as the actual customers.
• Conducts tills checks, refunds, credit, and ticket adjustments in accordance with the company policy.
• Conducts opening and closing department procedures.
• Completes all amusement-related reports assigned by the AM Manager & corporate office.
• Assist Amusement Manager and/or General Manager in planning and preparing work schedules and assignments of employees to specific duties.
• Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis ensure adequate availability of products.
• Under the direction of Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policies.
• Ensure compliance of employees with established security, sales and safety procedures and practices.
• Assist Amusement Manager to ensure all store amusement employees are properly trained.
• Assist other departments as needed, cross train for basic understanding of all departments.
• Attend all department & store meetings as assigned by General manager/Amusement Manager.

Qualifications:

• Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail, or hospitality industries, but not required.

Work Environment
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching

Please submit your resume or complete application online at

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