Description
We are looking for a seasoned Lead Voice Engineer to oversee the architecture, deployment, and support of enterprise voice and contact center systems, with deep expertise in Cisco Unified Communications Manager (CUCM). This role will lead strategic voice initiatives and ensure high availability and performance of voice infrastructure across the organization.
Key Responsibilities:
- Design, implement, and manage Cisco voice infrastructure including CUCM, Unity Connection, UCCX/UCCE, and related components.
- Lead contact center technology initiatives, ensuring seamless integration with CRM and workforce management platforms.
- Provide technical leadership for voice projects, mentoring junior engineers and collaborating with cross-functional teams.
- Monitor system performance, troubleshoot complex issues, and drive continuous improvement.
- Ensure compliance with security, regulatory, and operational standards.
Qualifications:
- 8+ years of experience in enterprise voice engineering, with 5+ years focused on Cisco voice technologies.
- Proven expertise in CUCM, SIP, QoS, and voice gateway configuration.
- Experience with contact center platforms and integrations.
- Strong leadership, communication, and project management skills.
The team has a gap and is currently going through a webex voice migration. They need help leading the team and commanding the hospitals through this shift to help stabilize all parties.
A chance to help lead the networking team and enhance their contact centers.
Tucson Medical Center, licensed at more than 600 beds, has been Tucson's locally governed nonprofit regional hospital since admitting its first patient Nov. 9, 1944. TMC is Southern Arizona's leading provider for emergency care and pediatric care (including Tucson's first Pediatric Emergency Department), with intensive care units for adults, children and newborns. Other specialty areas include women's, maternity, cardiac care, orthopaedic, neuroscience, hospice, surgical and vascular care.
We earned The Joint Commission's Gold Seal for Hospital Accreditation by demonstrating continuous compliance with the commission's performance standards. Key collaborations include our alignment with Abacus Health, a Southern Arizona accountable care organization; membership in the Mayo Clinic Care Network; and partnership in the Southern Arizona Hospital Alliance. Additionally, TMC Health has a joint venture with El Rio Health in creating the innovative, integrated health centers HealthOn Broadway and HealthOn University.
TMC is also committed to empowering patients to be active partners in their care and has a robust wellness outreach program, including at TMC for Seniors at the Palo Verde Campus.
Southern Arizona's locally governed nonprofit health system, TMC Health, is the corporate entity that includes Tucson Medical Center; TMC Rincon, TMCOne primary and specialty care practices; Benson Hospital, Northern Cochise Community Hospital and their affiliates.
Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tucson,AZ.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
h4 About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.