Lead Customer Enablement Architect

About the job

The Lead Customer Enablement Architect, reporting to the Director of Enablement, is the voice of the customer within the Enablement team. You design and manage customer curricula and certifications to support the development of technical knowledge and skills for Citrix customers, specifically Citrix Administrators and Solution Architects. You are not an order taker, but a trusted advisor.

You focus on meeting the needs of Citrix's enterprise customers while shaping the development of the next generation of Citrix technicians. You have an understanding of Citrix technologies and the business use cases we solve, as well as demonstrated experience designing highly technical learning programs using labs and technical product documentation. You serve as the offering manager for Citrix's technical training offerings, responsible for defining the training roadmap, gathering customer requirements, and ensuring the competitiveness of Citrix's technical training portfolio.

You continuously monitor the learning activities of the audience aiming to identify patterns in the relationship between learning activities, the acquisition of technical skills, and the adoption of Citrix technologies. You collaborate with Marketing Operations and continuously seek patterns to identify which learning activities and content correlate with desired outcomes. You provide a strategic perspective on content investment, assuming full ownership of the customer learning roadmap and consistently implementing solutions to drive Citrix product adoption. You will directly oversee and approve the work of a learning production vendor and are accountable for the comprehensive learning experience of their audience in the LMS/CMS.

You have a deep understanding of learning design, program development, implementation & rollout of modern learning experiences. You excel with AI-embedded learning platforms, stay updated on evolving learning technologies, and keep a pulse on what is new in the technical learning space to keep Citrix's learning offering competitive.

Key Responsibilities:

• Ensure Citrix's technical learning offering addresses the needs of customers at their organizational level, delivering learning programs that allow their business to realize the full value of Citrix solutions and drive the adoption of Citrix products across our customer base.
• Revise, develop and execute technical learning programs for the new generation of technical learners, expanding Citrix knowledge in the marketplace beyond its current footprint.
• Conduct research to deeply understand enterprise customers’ technical training needs and translate these into a technical training roadmap.
• Partner with the Certifications Specialist to develop a technical curriculum, certification program, and learning production roadmap.
• Use modern learning tools and AI to evaluate trends, predict and prescribe technical skill development needs, and create impactful training solutions.
• Evaluate the quality and effectiveness of technical training materials, continuously monitoring their impact, refining as needed.
• Develop and implement evaluation methodologies to measure learning effectiveness and make data-driven improvements.
• Be the voice of the customer when collaborating within the Enablement team and collaborating cross-functionally to design and develop curricula for effective learning experiences
• Collaborate cross-functionally to align content requirements, execute plans, report on progress, and address challenges.
• Work with third-party vendors to design and develop labs and technical training materials.
• Work closely with Citrix Marketing and customer facing teams on course launch communications and messaging
• Establish and regularly report on learning engagement, skill growth, and the business impact of learning initiatives.

Requirements :

• Bachelor’s degree in Instructional Design, Education, or related field with minimum of 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience
• Demonstrated experience developing and cultivating relationships with technical audiences and enterprise customers.
• Demonstrated experience designing highly technical learning programs using labs and technical product documentation as well as defining relevant KPIs
• Experience managing learning programs
• Experienced in LMS & CMS management
• Ability to distil complex information, think creatively, and communicate clearly, concisely, and engagingly to a variety of audiences
• Strong project management skills.
• Strong understanding of program evaluation and learning effectiveness, data fluency.

Desired Skills:

• Technical certifications in Microsoft Windows, Microsoft Azure, Cloud Computing, Networking, or relevant technical experience a plus.
• Experience using AI-embedded platforms & tools.
• Experience engaging with and presenting to executives.
• Experience working with training & content production vendors.
• Skilled in cross-functional collaboration

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $126,935-$190,403 CA generally ranges: $132,454-$198,682 All other locations fall under our General State range: $110,378-$165,568 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO .

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at [email protected] for assistance.