Sales & Marketing Coordinator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Benefits/Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Training and growth opportunities

Qualifications

• Outstanding customer service and problem-solving skills
• Ability to prioritize and multi-task within a fast-paced environment
• Self-starter with ability to take ownership of projects
• Excellent written and verbal communication skills
• Friendly and professional phone and email etiquette
• Strong organizational skills with attention to detail
• Flexibility to work weekends, opening shifts, and closing shifts
• Comfort with grassroots outreach, lead follow-up, and light content creation

Job Summary

We are seeking a Sales & Marketing Coordinator to support our Area Studio Manager and play a blended role across client experience, sales, and marketing. This is an exciting opportunity for someone who thrives in both guest-facing environments and behind-the-scenes campaign work.

In this role, youll elevate the guest experience in our studios, drive membership and service sales through outreach and follow-up, and help us tell our story through marketing campaigns and local community activations.

Responsibilities:

Sales & Customer Experience

• Provide high-level hospitality and ensure a world-class guest experience.
• Drive membership growth through next-day follow-up calls and rebooking.
• Coach front desk staff on enhancements and membership talk tracks.
• Optimize the schedule to reduce gaps and maximize efficiency.

Marketing

• Assist with monthly newsletters, promotions, and community spotlights.
• Execute Boulevard campaigns for web leads and client nurturing.
• Capture and edit content with estheticians for social media campaigns.
• Support grassroots outreach with apartments, fitness studios, and local partners.

Admin & Support

• Run reports (KPIs, cancellations, rebook rates) to support studio decisions.
• Prepare outreach lists, event materials, and giveaways.
• Track Google reviews and support ongoing reputation management.
• Handle delegated admin tasks to free up leadership bandwidth.

Initial Focus (First 3045 Days)

• Consistent membership follow-ups to convert lost opportunities.
• Establish grassroots outreach cadence (40 touchpoints/week, 2 activations/month).
• Launch first monthly newsletter and execute a Boulevard campaign.
• Support host operations by driving rebooking and attachment rates.

Success Metrics (KPIs)

• Membership growth tied to host shifts and follow-ups
• Improvement in rebook rates vs. baseline
• Outreach volume and partnership activations
• Google review contributions
• Newsletter and campaign engagement metrics

About Heyday

Were Heyday, a fast-growing skincare brand transforming the facial experienceand were just getting started. With over 1 million facials performed over the past ten years, weve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, its not just about skin. Its about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

Weve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether youre an esthetician, shop leader, or part of our corporate team, youll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, were always looking aheadbecause the best is yet to come. Ready to be part of whats next?