Client Center Lead

Position Summary

The Client Center Lead supports our Neighborhood Food Center leadership in daily operations to include but not limited to: operational activities, training of staff, volunteers, and client services. Ensures all established policies, audits, security and procedures are adhered to within the department.

Hours are M-F, 6:30am-3pm

Essential Functions

• Oversees the daily operations of the warehouse, production, lobby, parking lot, and all program distribution to ensure a smooth and efficient flow.
• Ensures quality service and food is provided to all clients and customers of the facility.
• Responsible for maintaining all Feeding America, AIB, Maricopa County Health Department, and St. Mary’s Food Bank safety, sanitation, and operational standards.
• Supervises, assists, and monitors the accurate receiving and weighing of all incoming and outgoing product. Completes daily, weekly, and monthly reports as required.
• Performs inventory cycle counting as required.
• Ensures the proper storage and rotation of all product in coolers, freezers, and dry
• Ensures proper product allocation before each production run and proper posting to the warehouse management system after each production/sorting run to provide accuracy to the inventory system.
• Monitors and controls the discarding of all waste, factoring in the possible use of food for other purposes.
• Completes quality checks on each production, re-pack, and sorting production run.
• Ensures quality customer service is provided to all internal and external customers of the facility.
• Is responsible for maintaining all applicable food safety standards. Maintains all Feeding America, Health Department, and St. Mary’s Food Bank safety, sanitation, and operational standards.
• Assure that all power equipment is properly maintained. (Forklifts, electric jacks, etc.)
• Works as a team with the Inventory, Transportation, Logistics, and other Operations management staff to ensure accurate and timely shipments and receiving.
• Supports other departmental operations as assigned.
• Opening and closing the facility as needed.
• Has a basic knowledge of how to operate within the Ceres software.
• Assist in loading and unloading product from trailers to assigned staging/storage areas.
• Performs temperature checks on incoming product, and trailers.
• Assists in the areas of staff training and cost reduction strategies.
• All other duties assigned by Client Center Management

Knowledge, Skills & Abilities:
• Proficiency in using Microsoft Office software, Microsoft outlook, as well as warehouse management system computer experience
• Reading, writing, excellent communication skills,
• Food safety,
• Must be Forklift certified
• Good written and verbal communication skills, and the ability to multi-task.
• Integrity and leadership ability.
• Ability to provide solution based positive communication to internal and external customers.
• Ability to teach Operational procedures and company policies to staff and volunteers.
• Self-starter with ability to work independently and effectively with minimal supervision.
• Planning and organization skills.
• Understanding of Ceres Inventory Systems
• Food Handler and/or Serv Safe certified.
• Knowledge of basic warehousing.
• Excellent customer service skills
• Knowledge of warehouse sanitation and safe food handling
• Commitment to the Food Bank’s Mission and Values

Supervisory Functions:
• Supports facility supervisor with the daily operation of the facility, volunteers, and employees.
• Responsibilities include training, planning, and directing daily task.

What we offer:

• Competitive Compensation Package:
  • Competitive Pay, including:
    • Starting Rate of $22.00/hr.
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

Qualified candidates are invited to submit their resume and salary requirements to: https://www.stmarysfoodbank.org/careers/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.