Regional Director On-Site Communities

Job Description

Job Description

Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. As a Regional Director of On-Site Communities, you will be responsible for the direct supervision, mentorship and success of assigned On-Site Communities/Managers and cultivating strong working relationships with the boards they serve.

Position Responsibilities:

• Develop a working relationship with Clients through regularly scheduled interactions and meetings.
• Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide input for staff assignments in assigned communities.
• Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Provide ongoing coaching, mentoring, support, and development of staff.
• Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports.
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
• Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction.
• Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.