Program Manager

Definition

Definition: Under the general supervision of the IT Director-Chief Information Officer (CIO) is responsible for oversite of the Program Management Program (PrMP). The team is responsible for multiple related projects to achieve larger strategic organizational goals. Ensures communications and reporting for stakeholders to achieve program performance metrics. This job class is treated as FLSA Exempt.

Distinguishing Features: The Senior Program Manager distinguished from the Senior IT Project Manager and Program Managers serving as a supervisor for Program Managers. Ensures the successful completion of all implementation projects and complex or time sensitive set of projects designated as programs. Mentors the IT Program Mangers and all levels of IT Project Managers (I, II and Senior).

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

Tasks:

1. Mentoring: Guides Program Management staff to develop the technical and business skills needed for independent performance and career advancement.

• Sets personal development goals and objectives for staff, aligning them with the skills required for individual, departmental, and community success.
• Provides cross-functional training to ensure primary and secondary support personnel are well-prepared to support division services and the Program Management Program (PrMP).

2. Supervision & Workflow: Oversees, trains, and manages the daily activities of Program Managers and other assigned staff.

• Establishes criteria for employee performance evaluations based on division and department goals.
• Prioritizes and coordinates staff workflow, providing training and assistance as needed.
• Prepares Employee Performance Appraisal Reports (EPARs) for assigned personnel.
• Allocates Program Management resources to meet division and departmental objectives.
• Assists in prioritizing and coordinating employee workload according to PrMP Division priorities.

3. Leadership: Provides leadership and promotes shared responsibility among the team.

• Seeks to empower the group and resolve conflicts.
• Coordinates staffing and workflow to ensure coverage and administrative notification during absences.
• Participates in the IT leadership team to set and maintain division goals and objectives.
• Offers senior technical leadership to the Program Management Division and collaborates with other IT divisions to establish and enforce IT standards. Recommends best practices.
• Evaluates work performance to ensure quality products within time and cost constraints.

• Advocates for continuous improvement within the IT department and the Community.

• Program Management Operational Effectiveness: Leads the Program Management program to meet IT strategic objectives and ensure continuous improvement.

• Supervises Program Managers and leads the overall coordination of assigned program and complex or time sensitive projects.

• Defines program scope, creates work plans, schedules tasks, and monitors progress across multiple projects.

• Develops and manages program budgets, allocates resources, and ensures timely and within-budget delivery .
• Identifies and mitigates potential risks and issues impacting program delivery.
• Resolves complex issues with program managers, project managers, and teams.
• Leads and motivates cross-functional teams, coordinates activities, and builds relationships with stakeholders.
• Prepares and presents reports on program performance, progress, and benefits to stakeholders, executives, and sponsors.
• Assist with departmental continuous improvement.
• Utilizes change management best practices to improve change adoption.
• Providing the following facilitation services:
• Strategic Planning and Consensus Building Services: Provide facilitation for strategic planning services for organizational department customers to develop or update their department strategic plans. Provide a consensus building service that focuses on achieving alignment and commitment among diverse stakeholders on strategy and goals.
• Request for Proposal (RFP) Services: Manages division resources and consults with IT organization members to develop RFPs and oversee the procurement process, ensuring quality systems and service acquisitions.

• Process Improvement: Analyzes current processes, identifies areas for improvement, and implements changes to increase efficiency, reduce waste, and improve quality. Ensures stakeholder consensus and metrics meet improvement goals.

• Documentation : Establishes, maintains and enforces IT department policies and procedures in collaboration with IT management team.

• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.

• Miscellaneous & Other duties: Performs other IT job related tasks as assigned by the IT Director/CIO.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Knowledge of project organization and management including monitoring time and dollar expenditures for tasks performed.
• Knowledge of IT management Best Practices.
• Knowledge of IT Project Management including project design, cost estimates, deliverables, design review, design reports and project status reports.
• Knowledge of Project Management Methodologies such as Waterfall and Agile.
• Skill with verbal and written communication.
• Skill with Business Analysis and Process Re-engineering.
• Skill processing data into action plans and directives to meet objectives.
• Skills presenting technical concepts to non-technical executive staff.
• Skill developing processes and procedures.
• Skill setting IT goals and objectives.
• Skill with project management including design, implementation planning and documentation.
• Skill with scheduling applications such as Microsoft Project and Microsoft Project Server.
• Skill with process flow modeling with applications such as Microsoft Visio.
• Skill establishing and maintaining effective working relationships with co-workers, users and vendors.
• Skill with industry leading project management tools.
• Ability to execute directives and strategic plans to meet projected goals.
• Ability to mentor staff.
• Ability to work with, and manage, consultants and vendors.
• Ability to function as an IT team lead.
• Ability to adapt to a change in work project schedule.
• Ability to use initiative and judgment to work independently while recognizing matters that will require management's awareness.
• Ability to exercise resourcefulness in addressing new problems.
• Ability to mediate conflict resolution regarding project management.
• Ability to evaluate and streamline work processes.
• Ability to utilize problem-solving techniques and the ability to improvise creative solutions.
• Ability to set priorities to meet established or changing deadlines.
• Ability to manage scope and change as it occurs within a project.
• Ability to perform a broad range of supervisory responsibilities.
• Ability to develop Requests for Proposal (RFP), establish evaluation criteria and select qualified vendors.
• Ability to use the latest versions Microsoft Project.
• Ability to use the latest versions of Microsoft Word, Excel, and PowerPoint.
• Ability to use the latest versions Microsoft SharePoint.

Minimum Qualifications

Education & Experience: A Bachelor's degree from an accredited college or university in Information Systems/Technology, Management of Information Systems, Computer Science or compatible discipline required.

• Nine (9) years' experience in a computer related industry required including experience in the following areas required:
• Seven (7) years working in an IT environment assessing end-user requirements for IT equipment and application systems.
• Seven (7) years Project Management experience.
• Five (5) years supervisory experience.
• Professional Project Management (PMP) Certification required.
• Additional Project Management and leadership certifications desired.

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• Special Requirements: May be required to work beyond normal work hours at times including nights, weekends and holidays.
• All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working with Children" random drug testing and completion of a background check every five (5) years.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

• attach to application
• email to -
• fax
• mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs—the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.