RN Crisis Care Triage

Sedgwick
Phoenix, AZ
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance RN Crisis Care Triage **This nurse will work every Friday night from 12pm until Monday 6am each week. If you can work these hours; please apply!** **PRIMARY PURPOSE** **:** Triages incoming catastrophic injury referral calls from clients; gathers vital case details, obtains and provides medical status updates to the customer, and assigns a Field Case Manager (FCM) for onsite visits as appropriate. Ensures that client service guidelines are followed and communicated to the appropriate parties and promotes quality cost-effective outcomes through communication and available resources. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Provides professional and timely responses to incoming catastrophic referral calls from clients, applying all phases of the nursing process, i.e. assessment, planning, implementation, and evaluation when triaging calls. + Triages the catastrophic referral utilizing critical reasoning, the department triage log, and associated workflow; utilizes customer specific guidelines to obtain pertinent data. + Identifies life-threatening emergencies and recommends appropriate interventions. + Assigns appropriate Field Case Manager assignment and facilitates initial onsite hospital visit for the claim. + Maintains communication with the customer, Client Service Director, and Claims Examiner providing timely updates on changes in injured worker status and FCM estimated time of arrival. + Communicates phone advice in a calm manner, ensuring it is properly received and understood. + Ensures triage benchmarks are met, activity is professionally documented and enters incident data into computer system. + Educates the assigned FCM on Sedgwick benchmarks and customer specific guidelines. + Maintains ongoing communication with the client, Client Service Director, and Claims Examiner until the assigned Field Case Manager arrives onsite. + Adheres to quality assurance standards. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree in nursing (BSN) from an accredited college or university preferred. Licenses as required. Active unrestricted RN license issued in a state or territory of the United States required. **Experience** Six (6) years of related experience or equivalent combination of education and experience required to include three (3) years of recent clinical practice or Field Case Management experience in Worker's Compensation. **Skills & Knowledge** + Strong knowledge of nursing practice and theory + Demonstrate a high level of clinical skills and triage ability + Ability to apply critical thinking under pressure + Knowledge of the insurance industry and claims processing + Knowledge of field case management + Excellent oral and written communication skills, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiating skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. A _s required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $62,000-$63,000._ _A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Posted 2025-07-25

Recommended Jobs

Concession Stand Lead - ASU ATHLETICS - Phoenix Convention Center

Aramark
Tempe, AZ

**  COME JOIN US FOR THE FUN @ ARIZONA STATE FOOTBALL GAMES BEGINNING IN AUGUST 2025 ** ** THIS POSITION IS FOR ARIZONA STATE UNIVERSITY ATHLETICS AT MOUNTAIN AMERICA STADIUM IN TEMPE, ARIZONA ** …

View Details
Posted 2025-07-30

Fraud Strategy Analyst 1LOD

City National Bank
Phoenix, AZ

*FRAUD STRATEGY ANALYST 1LOD* WHAT IS THE OPPORTUNITY? The Non-Card Fraud Strategy Analyst participates actively in the Bank's fraud prevention and risk management activities to identify and mitigate …

View Details
Posted 2025-07-23

Lead Host

Hash Kitchen Arrowhead
Peoria, AZ

Job Description Job Description Lead Host A little Extra? Perfect, so are we. Hash Kitchen , The  UNICORN  of restaurant jobs that brings you a  QUALITY OF LIFE with  PHENOMENAL PAY and  WO…

View Details
Posted 2025-07-29

RN Health Office Nurse in Phoenix!

Amergis
Phoenix, AZ

Salary: $2172 / Week $40-$45 per hour The Certified School Nurse (CSN) identifies and treatshealth conditions among students in the school setting. The CSN providesinstruction for the student's genera…

View Details
Posted 2025-07-24

Hospital Pharmacist

K.A. Recruiting, Inc.
Somerton, AZ

Hospital Hiring Clinical Pharmacist in Southern Arizona Position: Hospital Pharmacist - Direct Hire Permanent Position Schedule: Varies - mostly day shift Location: Southwest Arizona Facility: 400+ be…

View Details
Posted 2025-07-30

Senior Automotive Technician - Relocation & Sign On Bonus!

Master Mechanic
Phoenix, AZ

Job Description Job Description Job Title: Senior Automotive Technician Company: Master Mechanic Automotive Specialists (mastermechanicauto.com) Location: Providence, Utah Schedule: M…

View Details
Posted 2025-07-25

In House Counsel Jobs | JDHuntr 43759 General Counsel, Yuma, AZ

In House Jobs | JDHuntr
Yuma, AZ

In House Counsel Jobs | JDHuntr 43759 General Counsel, Yuma, AZ To apply go to JDHuntr.com Draft, review and assist in the negotiation of supply agreements, vendor contracts, licensing agreement…

View Details
Posted 2025-07-27

AutoCAD Civil 3D Designer

WSP USA
Tempe, AZ

**This Opportunity** The Tempe, AZ WSP USA office has an immediate career opportunity for an **AutoCAD Civil 3D Designer** to support our infrastructure operations. We are seeking an individual with g…

View Details
Posted 2025-07-25

Cons Prod Strat Analyst III

Bank of America
Chandler, AZ

Cons Prod Strat Analyst III Plano, Texas;Jacksonville, Florida; Addison, Texas; Charlotte, North Carolina; Chandler, Arizona; Fort Worth, Texas; Newark, Delaware; College Park, Georgia **To proceed wi…

View Details
Posted 2025-07-24