Social Worker (Service Chief)

Summary

This position oversees the Mental Health services throughout the Northern Arizona VA Health Care System (NAVAHCS). The Mental Health & Behavioral Health Sciences (MH&BS) Service Line Manager reports to the Chief of Staff. The MH&BS service line manager will supervisor the managers within the MH&BS service line. The MH&BS manager will manage human and material resources and a variety of mental health programs. This position supports the overall functioning of MH&BS.

Qualifications

Basic Requirements:

• The basic requirements for employment as a VHA social worker are prescribed by statute in 38 U.S.C. § 7402(b)(9) - as amended by section 205 of Public Law 106-419 - enacted November 1 - 2000
• To qualify for appointment as a social worker in VHA - all applicants must meet the following: Citizenship
• Be a citizen of the United States
• (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3 - section A - paragraph 3g this part)
• Education
• Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE)
• Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited
• A doctoral degree in social work may not be substituted for the master's degree in social work
• Verification of the degree can be made by going to to verify that the social work degree meets the 4 accreditation standards for a masters of social work
• Licensure
• Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level
• Current state requirements may be found by going to
• Loss of Licensure or Certification
• Once licensed or certified - social workers must maintain a full - valid - and unrestricted independent license or certification to remain qualified for employment
• Loss of licensure or certification will result in removal from the GS-0185 social worker series and may result in termination of employment
• English Language Proficiency
• Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f)
• Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates
• Social Worker (Service Chief) GS-14 (1) Experience/Education
• One year of experience equivalent to the GS-13 grade level
• The chief social work service must evidence possession of supervisory and management skills
• Experience must demonstrate possession of advanced practice skills in administration - demonstrating progressively more professional competency skills and judgment
• May have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship - or equivalent supervised professional experience
• (2) Licensure/Certification
• The chief social worker must be licensed or certified at the advanced practice level - and must be able to provide supervision for licensure
• (3) Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate all of the following KSAs:(a) Skill in providing the full range of supervisory duties across multiple service divisions/sections - which would include responsibility for assignment of work to be performed - performance evaluation - selection of staff - and recommendations of awards - advancements - and when appropriate - disciplinary actions.(b) Skill in applying legal - ethical - and professional standards to social work practice.(c) Skill in developing - maintaining - and managing social work services in multiple divisions/sections.(d) Ability to ensure compliance with social work practice - policy - and accreditation standards across the continuum of health care.(e) Skill in providing consultation to facility leadership - managers - and other staff on social work qualification standards - practice - competency - productivity - and continuing education requirements.(f) Skill in administrative oversight to ensure compliance with social work licensure requirements
• (4) Assignment
• For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and variety and be performed by the incumbent at least 25% of the time
• At the GS-14 grade level - size - scope - significance and impact are greater than the GS-13 grade level
• The chief social worker responsibility includes management of large - complex - social work services within the organization
• The chief social worker is the highest level professional position at the facility with responsibility for the professional practice of all facility social workers and provision of social work services
• The chief social worker provides supervision to social work service - with multiple sections or programs across the health care delivery system as well as an assistant chief and supervisors
• Social work service includes staff members of different grades - as well as multiple disciplines - various treatment sites and at locations close to and distant from the medical center
• The chief social worker has full responsibility for managing and supervising all aspects of social work service operations including clinical practice - program management - education - human resource management and supervision of the service
• Preferred Experience: Providing leadership and oversight for all professional and administrative operations
• Success in managing human and material resources across a complex mental health continuum
• Developing - implementing - and evaluating policies - procedures - and clinical care standards
• Conducts ongoing surveillance and evaluation of clinical performance
• Lead quality control programs - risk management activities - infection control oversight - and compliance with facility-wide performance measures
• Ability to improve patient access - flow - timeliness - and satisfaction through data-driven process improvement
• Advanced clinic access management - including monitoring supply and demand - clinic utilization - backlog reduction - no-show reduction strategies - and appointment optimization
• Experience recommending and evaluating criteria for clinical privileges - and monitoring clinical competence of licensed independent practitioners
• Collaborate with system partners to optimize operations and resource utilization
• Plans - develops - and leads new or expanded clinical programs
• Analyze financial - workflow - and operational impacts of proposed policies or initiatives and provide data-supported recommendations
• Experience supervising interdisciplinary staff - resolving personnel issues - conducting evaluations - managing performance - and overseeing continuing education
• Reference: For more information on this qualification standard - please visit
• Physical Requirements: Involve active listening - reading - observing and evaluating verbal and nonverbal behavior - walking - speaking - writing reports - writing policies and procedures - writing clinical notes - using office equipment such as computers - telephones - fax machines - photocopy machines and traveling throughout the catchment.

Duties

• Duties may include but are not limited to: All professional and administrative activities within the Mental Health Service Line including selection - orientation and continuing education of staff
• Assures that all licensed independent practitioners receive education on assessing and managing pain
• Clinically and administratively related activities of the Mental Health Service Line.
• Continuing surveillance of the professional performance of all individuals in the Mental Health Service Line who have delineated clinical privileges
• Monitoring and evaluating the quality of care provided in the Mental Health Service Line
• Assuring that individuals in Mental Health with clinical privileges competently provide service within the scope of privileges granted
• Recommending to the Medical Executive Board the criteria for clinical privileges that are relevant to the care provided in the Mental Health Service Line
• Recommending appointment and clinical privileges for each medical staff member of the Mental Health Service Line and others requesting privileges within Mental Health
• When needed - Service Line Managers will consult with the appropriate specialty for re-privileging decisions
• Reviews Provider Performance Improvement activities/data as part of the renewal of privileges/scope of practice The integration of the department or service into the primary functions of the hospital
• The development and implementation of policies and procedures that guide and support the provision of care - treatment - and services
• VA Careers - Social Work: VA Careers - Licensed Clinical Social Worker: Total Rewards of a Allied Health Professional This position is eligible for the Education Debt Reduction Program (EDRP) - a student loan payment reimbursement program
• You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment
• Program Approval - award amount (up to $200 -000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application
• Work Schedule: 8:00am - 4:30pm Monday - Friday Recruitment Incentive (Sign-on Bonus): May be authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive
• Contact [email protected] - the EDRP Coordinator for questions/assistance
• Learn more Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Virtual: This is not a virtual position
• Functional Statement #: 00000 Permanent Change of Station (PCS): Authorized

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The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most of our medical centers offer additional medical and surgical specialty services including audiology & speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services such as organ transplants and plastic surgery.

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