Licensed Personal Lines Insurance Customer Service Representative

Job Description

Job Description

*** Candidate must have an active Property and Casualty License and at least 1 year of personal lines experience to be considered***

Gietl & Strutz Insurance is a locally owned, third-generation family agency established in 1985. We are a full-line agency experiencing tremendous growth, particularly in Commercial Liability, Property, Auto, and Workers Compensation. As an independent agency, we pride ourselves on finding the best policies for the lowest premiums to fit our clients' needs. Our commitment to customer service is evident in our old-fashioned approach: we answer the phones, shop for our clients annually, and assist with claims. Our employees love our family culture, competitive pay, and comprehensive benefits.

We are seeking a Licensed Personal Lines Insurance Customer Service Representative to join our dedicated team. This role involves providing exceptional service to our personal lines clients, managing inquiries, and handling policy transactions. The base salary ranges from $35,000 to $55,000 annually , dependent on experience.

If you are a dedicated and experienced insurance professional with a passion for customer service, we want to hear from you! Join Gietl & Strutz Insurance and be part of a family-oriented, growth-driven team. Apply today to start your rewarding career with us.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Evenings Off

Weekends Off

401k Plan

Continuing Education Opportunities

Monday - Friday (8am - 4:30pm) Work Schedule

• Facilitate policy changes and updates based on client requests.
• Implement retention strategies to foster loyalty and satisfaction.
• Proactively shop insurance renewals to secure competitive rates.
• Conduct timely follow-ups to address client inquiries and concerns.
• Identify opportunities to upsell additional products to existing clients.
• Process insurance policy payments accurately and efficiently.

• License: Candidate must have an active Property and Casualty License and at least 1 year of personal lines experience to be considered.
• Experience using agency management systems to organize and manage client information.
• Collaborative and supportive team member who fosters a positive work environment.
• Clear and effective communication skills, both written and verbal.
• Accurate and efficient in data entry tasks.
• Meticulous attention to detail in all tasks and responsibilities.
• Comfortable navigating and using basic computer programs.
• Capable of handling multiple tasks simultaneously.