Collections Specialist

WillScot
Scottsdale, AZ

At WillScot ( NASDAQ WSC ), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

 

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here . Build your future with us!

ABOUT THE JOB:

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.

WHAT YOU'LL BE DOING:

  • Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
  • Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
  • Counsel customers to assist in finding funds to bring account current
  • Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
  • Respond to all inquiries, redirecting when necessary
  • Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
  • Manage to collection objectives using a high degree of professionalism and persuasiveness
  • Make recommendation for next steps when accounts becomes un-performing or unresponsive
  • Complete skip tracing when contact with customer ceases
  • Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
  • Work unapplied cash in search of payments
  • This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company’s Strategies and promote our Mission, Vision and Values.

EDUCATION AND QUALIFICATIONS:

  • College Degree or equivalent work experience
  • Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
  • Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
  • Excellent verbal and written communication skills
  • High degree of professionalism
  • Attention to detail
  • Keen listening skills and ability to persuade others
  • Ambitious, goal-orientated and self-motivate

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

Posted 2025-09-12

Recommended Jobs

Driver/Installer - Delivery Personnel

Events Unlimited
Phoenix, AZ

We are hiring a dependable, reliable, and loyal production person to join our team! Basic Duties: Driving, Loading, and Unloading Company Trucks. Working in the field performing customer se…

View Details
Posted 2026-01-22

In-Home Design Consultant (Sales Representative)

Bath Concepts Independent Dealers
Gilbert, AZ

In-Home Design Consultant (Sales Representative) Are you looking to work for the best in the business? We are currently the fastest growing acrylic bath remodeler in the United States. Creating …

View Details
Posted 2026-02-24

Play Based Behavior Technician

Cortica
Scottsdale, AZ

Cortica is looking for dedicated, compassionate Behavior Technicians to join our growing team and help us design and deliver life-changing care for children with neurodevelopmental differences. At…

View Details
Posted 2026-03-03

AWS Connect Channel Sales, Senior Manager

Deloitte LLP
Arizona

Deloitte is currently seeking candidates for our AWS Connect Channel Sales Senior Manager (CSM) role, focused on expanding our rapidly growing Amazon Web Services (AWS) cloud business as a cross-secto…

View Details
Posted 2026-03-27

Shipping and Receiving Clerk

Dynamics ATS
Congress, AZ

Shipping and Receiving Clerk   JOB-10046330   Anticipated Start Date April 27, 2026   Location Southaven, MS   Type of Employment Contract Hire   Employer Info O ur cli…

View Details
Posted 2026-04-09

Toddler Lead Teacher

The Goddard School of Gilbert (Warner), AZ
Gilbert, AZ

Job Description Job Description Benefits: ~ Competitive salary ~ Dental insurance ~ Health insurance ~ Paid time off ~ Training & development ~ Vision insurance ~401(k) matching …

View Details
Posted 2026-04-05

Occupational Therapist-FT or PT

Therapy Tree
Tucson, AZ

Company Overview  Therapy Tree provides evidence based, results oriented therapy which is tailored to meet the needs of each individual. Our therapists use motivating and fun activities to encourag…

View Details
Posted 2026-01-29

Engineering Intern

Total Seal Piston Rings
Phoenix, AZ

Engineering Intern (Project Engineering) Salary: $20–$22/hour (based on experience) Location: Phoenix, AZ Department: Engineering Reports To: VP of Development About Total Seal Tota…

View Details
Posted 2026-04-06

Wire Harness Assembly Technician

C.E. Precision Assemblies LLC
Chandler, AZ

Wire Harness Assembly Technician Job description A leading Aerospace and Defense assembly manufacturer in Chandler Arizona is seeking experienced Solder/ Wire Harness Assembly Technicians. The pe…

View Details
Posted 2026-02-13