Operations Supervisor - Data Center

Job Description

Job Description

Network Connex has been serving the telecom industry for more than 20 years, Network Connex accelerates the performance of fiber and wireless network service providers, data center operators, hyperscale cloud companies, cable MSOs, utilities, government entities, and Fortune 500 enterprises. We offer a full range of turnkey capabilities through seasoned professionals in all ranks to provide our customers with a competitive edge in today’s rapidly evolving markets. Our services include state-of-the-art design and engineering; wireless and fiber construction; fiber placement, testing, and acceptance; construction management; and integration.

In addition to competitive base pay, Network Connex offers a robust set of benefits from health, dental, vision, short & long-term disability and more. What sets us apart is you are eligible to participate in our benefits programs the first of the month following your start date. One of the shortest benefits eligibility waiting periods in the industry! Our Vanguard 401(k) plan comes with a company match, which you are immediately vested in, and you can start participating at the same time as all the other benefits! We have 10 (ten) paid company holidays, a generous PTO (Paid Time-Off) accrual schedule, and robust health & wellness programs that can help you earn discounts on your health premiums and more! We go beyond base compensation and give you total rewards!

The Operations Supervisor position is critically important to the success of Network Connex. It is a position created to instill the culture of the company at the field level. We will measure the Operations Supervisor’s ability to affect the outcome and create shared values through several methods. Some of the methods are concrete such as budget and profit-oriented measurements. Some others are more abstract, like customer satisfaction and the ability to motivate the people under them. The following criteria are some of the ways that he/she will be measured:

Job Duty and Responsibility

• Customer satisfaction
• Performance against the budget
• Improvement in overall gross margins
• Achieving the goals and objectives
• Evaluation of Foreman and Lead Technicians against the model
• Morale of the field
• Ability to conduct regular performance feedback with the personnel assigned to them Responsibilities
• Ensure consistency in delivery among Field Techs.
• Ensure conformance to Network Connex quality standards.
• Ensure effective use and projection of manpower.
• Develop good customer relation skills in Foremen.
• Develop budget knowledge and budget control practices.
• Enhance Foremen's abilities to recognize and procure change orders.
• Utilize project management tools to manage projects.
• Promote and teach strategic thinking.
• Ensure Foremen process paperwork correctly and efficiently.
• Establish guidelines for and promote field engineering.
• Establish project ownership among Foremen.
• Establish the value proposition of the Operations Supervisor to field personnel.
• Perform site surveys to augment the Pre-Sales Engineering Department.
• Provide project status reports to management.
• Demonstrate ability to manage and motivate personnel effectively.
• Evaluate Foremen and lead technicians and provide regular feedback on performance.
  Ensure the Data Center Service line meets the goals and objectives of the company.

Qualifications:

• 5 years of related industry experience
• Knowledge of fiber terms and troubleshooting is needed.
• Ability to drive a company vehicle throughout the day.

Physical Requirements :

• The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education / Certifications:

• High School Diploma or GED required
• BICSI Technician, Industry manufacturer certifications, OSHA30 safety certification, HILTI powder actuated tools, or Confined Space - preferred Work Authorization
• Must be a US Citizen
• Pass background check and drug screen

EEOC- Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon accepting an offer, all candidates must pass a background check and drug screening.