Customer Service Referral Center (CSRC) Intake Specialist
:
Overview: ** East Valley Location ** Jewish Family and Children's Service (JFCS) mission is strengthening the community by providing behavioral health, healthcare and social services to all ages, faiths and backgrounds. At JFCS, we hope for a future where families are strong, where our elders are cared for and where children are safe. Our dedication to our mission is stregthened by our commitment to our core Jewish values that honor community and the continuity of the generations. Under the direct supervision of the CSRC Supervisor, a CSRC Intake Specialist receives calls from persons seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments. Responsibilities: - Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.
- Schedules client intake appointments, verifies funding source data and obtains required authorizations.
- Creates Referral Demographic documents in NextGen EHR.
- Scans or emails copies of faxed referrals and client information to the various JFCS sites.
- Enters information into the tracking program.
- Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.
- Performs other related job tasks or responsibilities as assigned.
Qualifications: Education: Verifiable High School diploma or GED Knowledge of RBHA or behavioral health system a plus. Ability to obtain / maintain Level 1 Fingerprint Clearance Card without Restriction(s) Personal Qualifications: Bilingual in Spanish required Attention to detail Excellent customer service skills Previous customer service or call center experience desirable.
Recommended Jobs
Advisor Compensation Service Representative
Customer Service Opportunity in Financial Services Advisor Compensation Service Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 …
CDL A Truck Driver - New OTR Trainee Position
Start your CDL career with a trusted carrier now hiring recent graduates. Recently earned your CDL? Get on the road with a top company offering hands-on mentorship, steady miles, and clear paths for …
SubSource Substitute Position - Operational Support
If you are looking for a career with purpose, supported by a team of truly compassionate people, look no further! ESI partners with school districts throughout Arizona and likely one near you. Su…
Radiologist | Remote AI Driven X Ray Reads | Make $250k 3hrs a day or Make over $700k Full Time
Radiologist | Remote AI Driven X Ray Reads | Make $250k working only 3hrs a day or Make over $700k Full Time Position Overview We are seeking a Board-Certified or Board-Eligible Radiologist to i…
Restaurant Supervisor - Gentle Ben's
Position Title: FOH Night Supervisor At Gentle Ben's, we believe that taking exceptional care of our team is the foundation for taking exceptional care of our guests. We strive to create a suppor…
Retail Store Clerk
: About us Flags Galore and More, locally owned and operated small business specializing in Flag and Flagpoles We are expanding our crew!We are hiring a part-time store clerk. We are looking f…
Network Engineer
Top Skills: Hands-on experience deploying, administering, and integrating tools such as NetBox Labs, Kentik or Zabbix a must Solid understanding of Linux systems, and network platforms. S…
Optometrist - Nogales, Arizona
Are you a passionate Optometrist seeking a dynamic and fulfilling career? An outstanding ophthalmology practice is looking for a skilled Medical Optometrist to join a collaborative team dedicated to …
Fresh 48 Photographer and Sales Consultant
As an In-Hospital Fresh 48 Photographer and Sales Consultant in the East Phoenix Area , you will coordinate mini photoshoots, edit images, and sell to families—all from the comfort of their hospit…
Games Production Intern, Summer/Fall 2026
Job Summary: About the Role & Program Disney Consumer Products (DCP) brings the magic of Disney’s beloved stories, franchises and characters to families and fans around the world. From toys to …