Case Aide PRS

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet our internal Urban Strategies goals.

• Ability to provide guidance and support to staff.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to maintain accurate records.
• Adapt to unexpected circumstances, think critically and is resourceful.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Adapt to frequent changes and bring new ideas and innovations to the workplace.
• Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.

• Perform secretarial and administrative duties for program staff including answering telephone, filing, drafting, and preparing correspondence/memorandums, and compiling a variety of reports.
• Perform general office duties, such as ordering supplies, submitting requisitions, and maintaining records management database systems.
• Manage, track, approve and complete appropriate forms for procurement and maintain inventory of items and supplies for the program.
• Notify, coordinate and schedule staff for training. Maintain employee training records and due dates and collaborate with the Training Department for compliance.
• Coordinate a variety of practices and procedures regarding human resources administration, such as assisting with onboarding, orientation, and timekeeping.
• Help maintain the program's daily calendar and assist with scheduling and securing travel arrangements for staff.
• Maintain accurate and current information for billing, travel expenses, data collection, quarterly stats, accounts, and budget.
• Research, develop, and implement systems to aid the program's functionality to become more operationally efficient.
• Provide effective support by being actively involved in tracking and implementation of department strategic goals.
• Maintain an elevated level of knowledge of all departments' functions and activities in order to respond to internal and external inquiries and requests for information and departmental support.
• Responsible for assisting with cross-departmental communication and helping facilitate information, as needed.
• Monitor and maintain compliance with the organization's policies, funding sources, and licensing, as applicable.
• Provide scheduling support, assist in prioritizing, and organizing projects to meet required time frames.
• Assist in coordinating various meetings and events in compliance with program needs.
• Develop agendas, take notes, and manage action items for meetings.
• Develop and improve processes, in collaboration with other departments to eliminate complexity, ensuring workflows are streamlined and easy to understand for all staff.
• Manage, develop, and implement an efficient and confidential filing system to include case files, documents, records, and reports.
• Other duties as assigned to meet programmatic needs.

• Develop and maintain productive relations with local, state, and federal contacts.
• Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by the program director.
• Must be available to travel to other cities, and community sites as needed to support necessary program operations and for required training and implementation of new initiatives.

• Education: High School Diploma or GED
• Experience: 30 hours of higher education or 1 year experience working in education or social services.
• Fluent in English and Spanish (verbal/written).
• Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
• Strong organizational and problem-solving skills to manage multiple tasks and priorities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office and data entry systems.
• A valid driver's license, available to travel for meetings or training.

• Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
• Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
• Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

• Remote/hybrid work for eligible positions.
• Medical, dental is paid 95% by company, 5% by employee (individual or family) eligible first day of hire.
• Vision is covered 100% (individual or family) eligible first day of hire.
• Employee Assistance Program
• Vacation time is generous but varies depending on program and position. *
• 9 Sick Days and 11 Holidays*
• Every teammate gets long and short-term disability free.
• Positions that require laptops, the company provides one.
• Positions that require cellphone, company issues one.

• Ability to see at normal distance, hear normal conversations and sounds and use hands and fingers to fill out required forms. Will drive regularly, work in the office and remotely. May work evenings/weekends to meet required timeframes.

• Meaningful employee engagement programs.
• Education discounts (BA-PhD) with a variety of education partners.

• All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.
• Employment is conditional pending satisfactory results of all required tests and background checks.
• Periodic physical examinations and TB clearances will be required, if hired.
• Some positions governed by Service Contract Act guidelines.
• It is understood and agreed that, where a position is funded by a third-party grant, pay and other terms and conditions may be determined by the granting agency. To the extent practical and possible. Grant-funded employees will normally be given notice of termination effective the date the grant expires. When the application has been made for continued grant funding, the employee will be advised. Extensions of hire may be made in expectation of grant funding but may be rescinded if the granting agency withdraws.