Housekeeping Supervisor - Mountain Shadows

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! Overview:

Position Summary:

The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. They understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to housekeeping staff.

Responsibilities include:

• Follow proper payroll and key procedures.
• Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
• Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
• Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
• Provide excellent guest service in all areas of responsibility.
• Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
• Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.
• Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows.
• Coordinate work orders in assigned areas and follow up on inspections.
• Handle all lost and found items according to procedure.
• Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
• Schedule and participate in departmental meetings.
• Ensure floor storage areas and closets are kept in an orderly and clean fashion.
• Inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

Qualifications:

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Prior Housekeeping Supervisor experience required.
• Reading, writing and oral proficiency in the English language.
• Knowledge of the tasks performed by the Housekeeping Attendants.
• Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Physical Demands:

• Standing, squatting, walking, climbing stairs.
• Requires extending arms, bending and stooping to reach materials.
• Work in temperature extremes of heat, cold, inclement weather.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.