Order Management Specialist
- Tactical Order & License Fulfillment
- Manage the daily order backlog by incorporating new orders and updates from Sales, Supply Chain, and VARs.
- Review and validate sales quotes, POs and site surveys for accuracy and alignment.
- Process sales orders and ensure timely invoicing through Finance.
- Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
- Monitor the license backlog closely and collaborate with Sales to align on install timelines, ensuring timely license activation and supporting accurate revenue recognition.
- Cross-Functional Collaboration & Issue Resolution
- Build strong working relationships with Sales, Finance, Operations, and the Contract Manufacturer to resolve issues and deliver a seamless customer experience.
- Communicate order status, priority changes, and blockers to stakeholders with clarity and urgency.
- Ensure customer-requested ship dates are met and production aligns with contractual terms.
- Metrics, Reporting & Continuous Improvement
- Perform weekly audit reports to ensure data accuracy of backlog
- Provide monthly reporting on order quality, processing timeliness, and backlog trends.
- Identify process gaps and lead initiatives to improve operational efficiency and accuracy.
- Communicate daily priorities and escalate risks or issues impacting order throughput.
- Special Projects & Growth Opportunities
- Participate in cross-functional projects that improve systems, scale order processing, or impact revenue operations.
- Contribute to process automation, tool enhancement, and operational documentation.
- Order Fulfillment Experience:
- 4 years+ of experience in order fulfillment.
- Organizational and Detail-Oriented:
- Exceptional attention to detail with strong organizational and analytical skills.
- Process-oriented mindset.
- Customer Service and Sales Focus:
- Customer service and sales-centric approach.
- Technical Skills:
- Proficient/advanced in GSheet/Excel (pivots, charts, xlookup).
- Strong oral and written communication skills.
- Initiative and Innovation:
- Ability to identify problems and offer solutions.
- Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments.
- Startup Attitude:
- Thrives in a fast-paced and sometimes unpredictable startup setting.
- Adaptable, quick thinker, and resilient in the face of ambiguity.
- Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos.
- Self-starter with the ability to flourish in a fast-paced environment.
- Global Time Zone Flexibility:
- Flexible to accommodate various global time zones, especially EU.
- Preferred, but Not Required:
- NetSuite experience.
- SFDC experience.
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