Sales Assistant (Remote - Phoenix, AZ based)

Job Description

Job Description

ABOUT ITC MANUFACTURING:

Our Why: Pride in Every Weld. Our purpose is simple - to build trust with relentless quality and to empower every person by turning hard work into lasting opportunity.

Our Mission: We engineer and manufacture precision wire mesh solutions that meet the highest standards of quality, safety, and performance. By aligning our expertise with each customer’s specific needs, we build trust through consistent delivery, proven durability, and pride in every weld.

Our Core Values:

• Craftsmanship – We take pride in precision and quality - every mesh we make reflects our skill and standards.
• Care – We value people and processes, protecting safety, promoting sustainability, and creating satisfaction at every step.
• Trust – We build lasting relationships through consistent quality, transparency, and reliability.
• Accountable – We own our work, honor our commitments, and deliver results you can count on.
• Empower – We grow together, investing in people and partners to innovate, improve, and lead with confidence.

Our Perks & Benefits:

• Competitive pay
• Comprehensive medical, dental, and vision insurance plans
  • 100% employer paid medical option available
• Short- and long-term disability insurance
• Life and AD&D insurance
• 11 paid company holidays
• Paid vacation time
• Paid sick leave
• 401(k) retirement plan with an employer match of up to 4%
• $5,000 undergraduate & $15,000 graduate annual tuition reimbursement
• In-house career growth development programs

SUMMARY:

This role involves collaborating with clients to identify their needs, delivering tailored solutions, and providing consultative support throughout the sales cycle. The Sales Assistant will generate timely and accurate quotations, ensure consistent and precise data entry within the CRM system, and assist Territory Managers in managing a dynamic sales pipeline to meet organizational performance objectives. Additional responsibilities may be assigned by the Inside Sales Manager as required.

KEY RESPONSIBILITIES:

1. Present product features and clearly articulate the benefits to customers.

2. Educate customers on the advantages of company products compared to the competition.

3. Prepare and maintain accurate reports and documentation to support sales activities in a timely manner.

4. Create, update, and manage customer databases and spreadsheet records.

5. Identify new business opportunities by researching prospects and evaluating their position within the industry.

6. Research and analyze sales options.

7. Maintain strong client relationships by providing timely support, relevant information, and expert guidance.

8. Assess customer needs and recommend appropriate product solutions.

9. Handle phone inquiries and transactions efficiently and professionally.

10. Ensure clear and consistent communication across all levels of the organization.

11. Assist with special projects and cross-functional initiatives as assigned.

12. Demonstrate consistent punctuality and reliability in daily responsibilities.

13. Perform additional duties as directed by management.

REQUIRED SKILLS AND KNOWLEDGE:

1. Three + years of experience.

2. Bachelor’s degree preferred, may substitute appropriate experience in lieu of degree.

3. Excellent computer skills. Proficient in MS Office, Outlook, Word, Excel, PowerPoint.

4. Excellent written and oral communication skills required.

5. Excellent time management and organizational skills.

6. Professional appearance and demeanor.

7. Ability to prioritize and follow through on multiple tasks/projects.

8. Outstanding interpersonal skills, always working with discretion and tact.

9. Uphold business presence, maturity, and judgment.

10. Must be self-motivated, positive, and energetic.