IT Trainer
- Coordinates with department heads to assess applications training needs and objectives.
- Develops and coordinates an overall IT applications training curriculum for end-users of all levels.
- Assesses and recommends, courseware packages, and support development of appropriate courseware tools for IT software solutions.
- Participates in the identification and recruitment of instructors and external course providers for specialized software training needs.
- Conducts research into computer-based training products and services.
- Assists in software implementations to ensure that training provided by vendors meets requirements and that after go-live, training can be provided by IT.
- Designs, develops, and delivers applications training programs and individual classes, including all course materials, exercises, and skill evaluations.
- Presents instructor-led training sessions.
- Business Analyst to migrate training into test plans. Ensure that we are testing everything that we are training.
- Recommends and creates various forms of ongoing documentation and training materials (Checklists, quick reference list,).
- Establishes and maintains training environments for major systems.
- Creates and communicates training schedules in consultation with departmental decision makers.
- Establishes and maintains a database to track training participants’ status and exam results.
- Creates and administers training event feedback mechanisms. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses.
- Work with IT Applications to keep apprised of changes and upcoming developments in applications as software changes, modify training materials and retrain employees as required.
- Communicate applications defects and issues to applications development and support teams.
- Manages classroom schedule and produce a monthly calendar of classes.
- Maintains good communication with co-workers and maintains a positive and professional work environment.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
- Experience with learning principles, methodologies, curriculum development, and course design techniques.
- Experience with building and maintaining course and participant databases.
- Excellent written and oral communication skills, including instructional and presentation skills.
- Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
- Ability to conduct research into course development and delivery concepts, as well as technical applications issues.
- Ability to interpret and analyze informational needs, and provide technical advice and guidance.
- Ability to present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Ability to demonstrate outstanding guest service at all times.
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