Veterinary Client Liaison

Description

Position at Thrive Pet Healthcare

Veterinary Client Liaison

Thrive North Scottsdale

Scottsdale, AZ

Thrive North Scottsdale is hiring a Client Liaison e to join our INCREDIBLE CSR team!

At Thrive North Scottsdale, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.

And, we have plenty of fun along the way!

As a Client Liaison, you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our Client Liaison’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements:

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
• 2-3 years of experience as a Veterinary Client Service Representative, Client Liaison or Veterinary Assistant required
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Ensures financial integrity though accurate invoice review and charge capture
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by acting as a liaison between the client and the hospital
• Ensure all service, procedures, diagnostics, and medications are correctly entered and captured on client invoices.
• Identify missing or incorrect charges and communicate with doctors and technicians to reconcile discrepancies
• Maintains current knowledge of veterinary procedures and medications to ensure proper billing alignment
• Educate staff on best practices for documentation and charge entry to minimize revenue loss
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Act as the client's advocate and central communication point during their hospital experience
• Facilitate post-visit communication to ensure clients feel informed and supported
• Assist clients with financial options such as Care Credit, pet insurance and charitable funds
• Be willing to guide, mentor, and support fellow team members.

About the Hospital

Thrive North Scottsdale is a 24-hour Emergency andCritical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Sports Medicine and Rehabilitation, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.

The Scottsdale area offers many opportunities for nature lovers, outdoor enthusiasts and city dwellers. As part of the Southwest, our area offers hiking, outdoor sports, lake activities, national parks, and so many day-trip activities throughout the year as the sun always shines brightly! Skiing, snowshoeing, and other winter sports are popular in the Flagstaff area, just a few hours north of the valley. Arizona is one of the most diverse states when it comes to activities, there is always something to do!

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

Scholarship opportunities and tuition reimbursement

Move into any specialty, hospital type, or environment – across the nation.

Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.