Senior Specialist, Loyalty

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

About the Job
The Senior Specialist, Loyalty is responsible for the execution and optimization of PetSmart’s Treats Rewards offers within the loyalty platform.

Essential Duties and Responsibilities

• Manage end-to-end offer strategy, forecast, execution and reporting
• Provide subject matter expertise on loyalty platform functionality, troubleshooting, and process standards
• Partner with CRM and Creative teams to align promotional messaging and execution
• Maintain and update offer documentation including metadata, SKU lists and calendar
• Provide reporting and performance insights to cross-functional partners
• Identify opportunities to streamline workflows and improve execution efficiency
• Support training and knowledge sharing with teammates on platform best practices

Keys to Success

• Strong desire to learn and grow
• Develops strong understanding of loyalty systems to ensure seamless and effective campaign execution.
• Ensures accuracy in execution and data management
• Works effectively across a variety of teams, including Marketing, CRM, Analytics, Merchandising, and Finance, to support smooth execution

Required Skills

• Ability to collaborate effectively across multiple business functions
• Strong ability to interpret, analyze, and communicate data to inform decisions
• Strong organizational skills with ability to manage multiple projects under tight deadlines
• Clear written and verbal communication skills for updates and reporting

Education and/or Experience

• Bachelor’s degree (BA/BS) preferred
• 2–3+ years of relevant professional experience, including marketing, loyalty programs, CRM, buying/planning, or finance roles
• Proficiency in Excel (formulas, pivot tables, and basic data analysis)
• Comfortable using Word and PowerPoint for documentation and presentations, with ability to learn new skills as needed

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here:
• Check out Associate stories and share in some celebrations at PetSmart:
• Explore PetSmart Benefits here:
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.