Customer Service Representative

Schedule: Must be available daily between 5:00 AM – 10:00 PM

Job Description:

We are seeking dedicated Customer Service Representatives to join our healthcare-focused call center team. In this role, you will handle a high volume of inbound calls and follow-up communications, providing support on prior authorizations, general inquiries, and confidential patient information.

Key Responsibilities:

• Answer inbound calls and conduct follow-up calls with professionalism and empathy
• Provide accurate information regarding healthcare programs and prior authorizations
• Maintain high standards of customer service and attention to detail
• Accurately enter and update data across multiple systems
• Handle 50–100 calls per day depending on complexity
• Ensure compliance with HIPAA and other healthcare regulations

Required Skills & Qualifications:

• Minimum 1 year of recent high-volume call center experience (within the last 2–3 years)
• Stable work history (no jumpy resumes; tenure of at least 1 year per role)
• Typing speed of 30 WPM or higher
• Strong computer literacy and ability to navigate multiple systems
• Excellent verbal communication and problem-solving skills
• Experience in healthcare, pharmacy, or PBM environments preferred

Assessment Requirements:

Candidates must complete the following IKM assessments:

• Typing Test – One Space Version (1 min): Minimum 30 WPM
• Call Center – Telephone Skills: Minimum score of 75%

Experience Level:

Entry Level – Ideal for candidates looking to grow within the healthcare customer service field.

If you're passionate about helping others and thrive in a fast-paced, detail-oriented environment, we encourage you to apply!

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.