Client Services Lead

Casa Grande Animal Hospital is looking for Customer Service Lead for our quality team. Our clinic is located halfway between Phoenix and Tucson. It is a quick 25 min drive from the Chandler area. Our clinic has been serving the community since 1962. We are a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultra sound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. If you are a passionate and caring team player please apply today! We are looking for a Positive Team Member for this fast paced client, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.

As a Receptionist you will:

~ Schedule: 4 days a week, 10 hour shifts

We are open Mon-Sat 8AM-6PM, schedules are usually 7:30AM- 6PM, 8AM-6PM or 9AM-7PM

~ Check In and Check out Clients

~ Dispense Prescription items per Vet instructions

~ Lead our quality team

~ Have great communications skills

~ Be willing to train team members

~ Schedule appointments

~ Phone skills to make calls and assist with scheduling

~ Prioritize multiple tasks in a calm, organized manner

~ Use Avimark to add documentation and update client records

~ Maintain a positive attitude in all interactions with clients, pets and other teammates.

~ Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:
• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)

6 paid holidays and 2 floating holidays
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community!