PM Lobby Experience Planner - Full Time
- Make authentic connections with Miraval guests.
- Review Daily Manifest, highlighting guests who have not done any pre-planning. Ensuring you touch those guests while onsite and offer expertise in planning their stay.
- In addition, review all guest's itineraries who are arriving to ensure services do indeed meet their documented goal. If needed, connect with them once on site as well.
- To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
- To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
- To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
- Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
- Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
- Complete daily and weekly reports as assigned.
- Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
- Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
- Other duties and responsibilities as assigned
- Experience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
- Work as directed on projects.
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
QUALIFICATIONS
- Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
- Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)
- Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
- Previous experience in development and delivery of training information.
- Exceptional time management, detail and organizational skills.
- Professional demeanor with exceptional verbal, written and electronic communication skills.
- Must be flexible and be able to work weekdays, weekends, nights and holidays.
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