Customer Service (Bilingual - Japanese)

Customer Service (Bilingual - Japanese)

Join a global logistics team! Use your English–Japanese skills to support international shipping and customer success.

Company Profile

This company is a global logistics company servicing customers all over the world.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service (Bilingual - Japanese) Details:

• Temp-to-Hire position
• $20.00 / hour
• Full Time work available
• First Shift ( Monday through Saturday from 09:00am to 06:00pm )

• Saturday on call or as needed.

Job Duties:

• Respond to customer inquiries via phone, email, and in-person in both English and Japanese, providing accurate information and timely resolutions.
• Prepare, review, and process shipping documentation for air, ocean, and domestic freight while ensuring compliance with import/export regulations.
• Maintain and update customer profiles, rates, and shipment tracking records, coordinating with carriers and internal departments.
• Support business operations including bookings, accounting, and administrative tasks as assigned by management.
• Collaborate with team members to ensure efficient communication, problem resolution, and a positive customer experience.

Customer Service (Bilingual - Japanese) Qualifications:

• High school diploma or equivalent; 3–5 years of relevant experience in logistics or customer service required.
• Strong bilingual communication skills in English and Japanese (written and verbal).
• Working knowledge of logistics, freight forwarding, and international shipping regulations.
• Proficient in data entry, document management, and basic accounting practices.
• Excellent organizational, analytical, and multitasking abilities with strong teamwork and problem-solving skills.

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

How to Apply:

Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at !

Mesa, AZ

1855 S. Country Club Dr

Mesa, AZ 85210

(480) 464-4890

[email protected]