Restaurant Host/Runner/Server Assistant

JOB TITLE: Host/Food Runner/Restaurant Assistant.

REPORTS TO: Club Food & Beverage Manager.

POSITION STATUS: Seasonal.

HOURS PER WEEK: 30 to 40.

Join us in creating a legacy within a brand you can stay inspired with a team that will become family!

Why join the Boulders Resort & Spa Scottsdale brand ?

Our resort empowers you to deliver:

• Personalized service with authenticity and passion.
• Impactful experiences.
• Creativity in our products and services.

POSITION DESCRIPTION:

As a Restaurant Assistant, you are responsible for aiding in the seating of our guests, setting and clearing dining tables, stocking service stations, and transporting all food products from the kitchen to the guest while continuing in the hotel's effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Assistant, you would be responsible for performing the following tasks to the highest standards:

• Greet guests warmly, using their names whenever possible, and ascertain their dining needs.
• Seat guests and manage the seating chart.
• Monitor restaurant activity to determine seating and dining flow.
• Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience.
• Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience.
• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s).
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Transport food items to and from the kitchen.
• Check, maintain and control inventory of food items.
• Perform general cleaning to maintain cleanliness of work area.
• Put away food stock and dry goods according to established standards.

What are we looking for?

We are looking for a team member who is passionate about delivering an exceptional dining experience and aligned with our commitment to 5-star standards. This role requires someone with a refined understanding of high-end service, anticipatory hospitality, and a genuine interest in fine dining. The ideal candidate will bring both knowledge and enthusiasm to the table, engaging guests with a thoughtful and professional approach, ensuring every guest feels valued, and enhancing their dining experience through impeccable service.

The ideal candidate will possess the following qualifications:

• Minimum one-year previous experience at a restaurant or service related industry.
• A passion for providing exceptional service, with the ability to engage with guests in a refined and professional manner.
• Strong customer service skills, including the ability to anticipate and fulfill guest needs with a genuine sense of interest.
• Ability to work efficiently in a fast-paced environment while maintaining impeccable attention to detail.
• Excellent communication skills and a team player mentality.
• Must possess a valid Food Handler Card and Alcohol Awareness Training (e.g., TIPS).
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality.
• Productivity.
• Dependability.
• Customer Focus.
• Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!