Surgery Scheduler - OBGYN Practice

Summary:

The Surgery Scheduler is responsible for coordinating surgical procedures, preparing and coordinating pre-operative and post-operative patient care, and ensuring efficient communication between the hospitals, surgery centers and in-office procedures with physicians and our affiliates.  

Essential Functions:

• Responsible for scheduling surgeries, procedures and deliveries for our providers with the correct facility.  
• Responsible for pre-surgery coordination with patients including tests and insurance.  
• Conducts the insurance verifications and pre-authorizations, verifying coverage and communicating details with patient and the billing department. 
• Provides explanation and counseling regarding their upcoming surgery or procedure and provides any additional patient information as needed.  

Primary Duties:

• Obtains surgical authorizations from insurance carriers.  
• Verify insurance benefits to determine patient out-of-pocket costs and advise patients of payment options.  
• Prepares necessary medical records and documents for patient charts.  
• Respond to (patients/vendors/employees) 
• Coordinates and schedules preoperative testing, history and physical, and surgical procedures with facilities, patient and provider.  
• Identify, request, and coordinate specialized equipment and/or personnel requested by physicians for each surgical case.  
• Maintains appropriate surgical logs for all physicians in the practice.  

Knowledge, Skills, and Abilities:

• Strong knowledge of medical terminology, specifically Ob/Gyn terminology. 
• Knowledge of insurance policies, pre-authorization processes, and HIPPA regulations. 
• Excellent organizational skills with the ability to multitask and manage time effectively.  
• Proficient in EHR and scheduling software.  
• Ability to work collaboratively with medical professionals and provide empathetic patient support.  
• Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts. 

Work Environment

• May require occasional travel or overtime. 
• Work is performed in a professional healthcare setting. 
• Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. 

Physical Demands

• Ability to lift and move medical equipment and supplies up to 10 pounds  
• Extended periods of standing and/or walking. 
• Manual ability for handling instruments and equipment.  

Education

• Education: High school diploma or GED required; associate’s degree in healthcare or a related field preferred.  

Experience

• Experience: 2 years of experience in a healthcare coordination, surgical scheduling or similar position.