Account Coordinator, Collections

Job Description

Job Description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators.

This is a full-time, remote position with comprehensive benefits.

You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.

Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions.

As an Account Coordinator, You Will:

• Serve as the voice of Mission Lane, engaging with customers over the phone.
• Approach customers with dignity and respect, identifying reasons for account delinquency.
• Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience , with a proven ability to overcome objections.
• Clear and effective communication skills , both verbal and written.
• Confidence and composure when handling challenging conversations.
• Empathy and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy , with the ability to learn new software and systems.
• A growth mindset , open to feedback and continuous improvement.

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance expected for your first 60 days.

• Training schedule (Paid):
  • Duration: First 3 weeks
  • Hours: Monday-Friday 8:30 AM to 5:00 PM ET

• Work schedule:
  • Hours:
    Thurs-Sun - 8:30am - 7:30pm ET
    OR
    Sat-Tues - 8:30am - 7:30pm ET

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay : $18.07
• Wellness Stipend : $100 monthly
• Internet Stipend : $40 monthly
• Paid Time Off
• Company Paid Holidays
• Comprehensive Benefits : Health, dental, and vision coverage
• Parental Leave : Paid leave after six months of employment
• Retirement Savings : 401(k) plan with company matching
• IT Equipment : Provided for your role during employment

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

#LI-DNI

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

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Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected].

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.