Admissions Assistant
The Admissions Coordinator Assistant plays a vital role in supporting the patient intake and admissions process at an outpatient behavioral health facility. This position involves coordinating with prospective clients, families, and clinical staff to ensure a smooth, compassionate, and efficient entry process. The assistant helps maintain accurate records, facilitates communication, and upholds compliance with healthcare regulations and privacy standards. The role requires strong organizational skills, sensitivity to mental health concerns, and excellent communication abilities.
Duties and Responsibilities :
- Promoting Beacon’s mission and values.
- Greet prospective patients and their families with professionalism and compassion, providing a welcoming experience via phone, email or in-person.
- Assist in collecting, verifying, and documenting patient information, insurance details, and consent forms accurately.
- Support the scheduling of initial assessments, therapy sessions, and follow-up appointments in coordination with clinical staff.
- Maintain and update patient records securely in compliance with HIPAA and other privacy regulations.
- Collaborate with clinical and administrative teams to facilitate seamless intake and admission procedures.
- Respond to inquiries from prospective patients, referral sources, and other external parties via phone, email, or in person and document in CRM (Customer Relations Management) software.
- Assist in obtaining verification of benefits and obtaining prior authorizations when necessary.
- Coordinate with case managers and clinicians to ensure timely patient evaluations and admission processing.
- Prepare and distribute admission packets, informational brochures, and required documentation to new patients.
- Support the tracking of referred cases and follow-up to confirm admission status and appointment scheduling. Reporting as needed.
- Assist with the organization of orientation sessions and patient education materials.
- Ensure that all admissions activities are documented accurately in the electronic health records (EHR) system.
- Monitor and report on admission trends, patient flow, and referral patterns to help improve operational efficiency.
- Uphold confidentiality and privacy of all patient information in accordance with HIPAA and organizational policies.
- Assist with other administrative duties, including filing, data entry, and preparing reports as needed.
- Assist with other Case Management duties, including scheduling, documenting and coordinating care as needed.
- Contribute to a supportive and empathetic environment for clients seeking behavioral health services.
- High School diploma or equivalent (required)
- At least one (1) year of experience in admissions, front office and/or business/administration (preferred)
- Strong customer service skills, as well as good computer, phone, written, and oral communication skills (required)
- Customer service experience (preferred)
- Ability to multi-task in a fast-paced environment and be organized with an ability to show initiative and prioritize tasks
Recommended Jobs
Senior Project Manager (Onsite)
Job Description Job Description Industrial Design LLC is a growing, full-service A&E firm located in Chandler Arizona. Our core work revolves around design and engineering of Basebuild, Progressi…
Lease-up Manager of Facilitates & Service (Estia at Zanjero Trails)
Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ra…
Sales Consultant
Job Summary Oro Ford is looking to hire a Sales Consultant to join our dealership in Oracle, Arizona. The ideal candidate will be an experienced and productive auto sales consultant with an excellent…
Bilingual Spanish Total Wireless Consultant
Job Description Job Description Victra es un distribuidor exclusivo de Total Wireless. Buscamos consultores de tecnología inalámbrica que brinden un servicio de primera clase a todos los clientes…
Delivery Driver
Papa Johns Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team. Support the restaurant…
Retail Sales Associate
Job Description Job Description Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we…
Full Time Otolaryngology Job AZ
ENT position in metro Arizona Job ID#76348 Job Details ~ BC/BE in ENT ~ Employed position - joining a 3-surgeon ENT group - one is retiring ~ Taking call10 days a month ~ Bread & Butter …
Cardiothoracic PA opening in Arizona
Amazing opportunity for an experienced Cardiothoracic PA to join a well respected group in Arizona! They are looking for a permanent candidate to grow with the group long term. Job Details ~50 %…
Part-Time Front Desk Coordinator
Job Description Job Description Front Desk Coordinator – Full Time Location: 245 E Bell Rd Suite #5, Phoenix, AZ 85022 A better way to deliver care starts here! The Joint Chiropractic i…