Donor Relations Associate

Position Title: Donor Relations Associate

Type: Full-Time, Salaried, Exempt, Entry-Level
Location: Phoenix, AZ (Non-Remote)
Travel: 10%
Start Date: ASAP

About Turning Point USA

Turning Point USA is the nation's largest and fastest-growing conservative youth movement, active on over 3,500 high school and college campuses. Our mission is to identify, educate, train, and organize the next generation of leaders to champion freedom, free markets, and limited government. We are committed to relentless execution and a culture of excellence—because nothing less will secure America's future.

About the Role

The Donor Relations Associate is an essential Development team member and is primarily responsible for engaging current donors to cultivate relationships and retain donor support—ultimately helping Turning Point USA (TPUSA) reach its revenue goals to further its mission and programs. Through planned and targeted communication (phone calls and written communications) with individuals, the Donor Relations Associate will foster personal relationships with active donors—thanking them for their support, keeping donors informed of TPUSA program updates, and inviting donors into a deeper relationship with TPUSA with the goal of continuing their support to the organization.

This position requires an affable, adaptable, personable, and high-energy individual who thrives in meeting new people and engaging in wide-ranging conversations. The candidate must have a personal passion for the principles of freedom, fiscal responsibility, free markets, and limited government, as well as be able to advocate persuasively for these ideas. The success of this position is dependent upon strong interpersonal and communication skills, an achievement-oriented personality, and organizational skills.

Key Responsibilities:

1. Donor Engagement & Relationship Management (75%)

• Serve as the primary point of contact for mid-level donors across the country, responding promptly and professionally to donor inquiries.
• Build authentic relationships with donors through personalized outreach via phone, email, and handwritten notes.
• Assist donors with giving-related questions, gift processing, and account updates.
• Assist with the management of recurring monthly donors, including outreach related to failed credit cards and account updates.
• Provide thoughtful follow-up to maintain strong retention and donor satisfaction within recurring giving programs.
• Draft and refine communications for mid-level donors, including emails, acknowledgments, and stewardship messaging.

2. Event Engagement & Recruitment (10%)

• Assist with donor recruitment and outreach for events such as tour stops, national conferences, and other engagement opportunities.
• Support post-event follow-up to reinforce donor relationships and capture engagement insights.

3. Research, Operations, & Data Management (15%)

• Conduct high-level donor research to identify values-aligned individuals, strategic targets, and funding opportunities.
• Accurately document donor interactions, preferences, and updates in the CRM and assist with overall database hygiene and management.
• Identify bottlenecks and inefficiencies in fundraising operations and develop systems to eliminate them.

Minimum Qualifications:

• Interpersonal maturity and strong relationship-building skills.
• Elite organizational skills with the ability to manage multiple priorities and meet deadlines without the need for constant supervision.
• Flawless written and verbal communication skills with a strong attention to detail.
• Ability to work independently and proactively solve problems without micromanagement.
• Proficiency in Google Suite (Docs, Sheets, Drive) or Microsoft Office (Excel, Word).
• Strong commitment to TPUSA's mission and principles.
• Willingness to fulfill all duties listed and any additional duties assigned.
• Receives and applies feedback constructively to improve performance.
• Effectively reports updates and progress to leadership in a timely manner.
• Demonstrates the physical ability to sit and stand for extended periods of time, and safely lift up to 15 lbs.
• Valid driver's license and ability to travel to locations as needed.

Preferred Qualifications:

• Experience with CRM systems (Virtuous, Salesforce, or similar) and data reporting.
• Background in donor intelligence gathering or strategic research.
• Prior experience in high-performance environments.

*All applicants will be subject to a background check and must sign an NDA for employment.