Customer Service Representative - Ecommerce

To be a family that uses our collective superpowers to do significant good.:

Our OnlineComponents customer service team is looking for individuals who enjoy helping customers and working in a team-oriented environment. At Master Electronics , you’ll join a stable, growing company known for its strong culture, supportive leadership, and people-first approach.

Schedule & Training Details

We offer several Monday through Friday morning shift options to support work-life balance:

• 6:00 a.m. – 2:30 p.m.

• 7:00 a.m. – 3:30 p.m.

• 7:30 a.m. – 4:00 p.m.

To help you feel confident and supported, training will take place onsite from 8:30 a.m. – 5:00 p.m. for approximately 4–6 weeks . Team members are expected to work onsite during their first 90 days to ensure a smooth onboarding experience and strong team connection.

Pay Range: $18.00 - $20.00 Hourly

What you will do?:

• Chat with customers via phone and email to answer their questions and resolve concerns
• Help customers with placing orders, tracking shipments, and handling returns or cancellations
• Share info on products, pricing, and availability to make sure customers have what they need
• Solve issues related to products, shipping, or payments quickly and efficiently
• Team up with internal departments to get customer problems sorted out ASAP
• Keep customer details up-to-date in the system
• Process orders and refunds when needed
• Let customers know about promotions, discounts, and special offers
• Suggest ways to improve our processes and share feedback with the team
• Hit or exceed your customer service targets and goals

What you bring to the table!:

• You’re a great communicator and can connect with people easily
• Multitasking? No problem. You can prioritize and manage your time like a pro
• Whether solo or with a team, you get the job done
• Comfortable using Microsoft Office and CRM tools
• You’ve got sharp problem-solving skills and can analyze situations on the fly
• Experience with Zendesk or other customer service platforms? That’s a bonus
• High school diploma or equivalent (preferred)
  

Why do you want to work with us?:

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit:

Equal Opportunity Employer:

At Master Electronics , we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value . These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.

We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed . Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.